IVR

IVR technology today is used by companies gathering information with IVR, ensuring telephone surveys can be carried out with a minimum of fuss and also, by using IVR, relevant user information can be provided via the IVR system without the need for lengthy delays before a call is answered.

As technology improves, IVR systems are becoming ever more apparent and with most people living busier and more stressful lives, the time and frustration that IVR can save is undisputable.

From a customer's point of view, IVR technology means that up-to-date information can be obtained or provided instantly and easily via IVR without having to speak directly to a person. IVR may not be to everyone's tastes - particularly those who still feel the need for some human interaction even for the simplest of tasks, but the fact that the use of IVR technology has become so widespread indicates that the benefits of IVR far outweigh any potential benefits of those organisations where the use of IVR is not commonplace.

VoIP

VoIP is quite possibly the biggest revolution in the telecommunications industry since the invention of the mobile phone. And with only a single connection required for both data and voice traffic using VoIP, the potential of VoIP is unlimited.

VoIP means that all costs associated with connecting a call using the traditional PoTS (Plain old Telephone Service) are no longer incurred and the cost of the call itself using VoIP is free. VoIP means savings. Big savings.

As well as saving money, using VoIP is convenient and by utilising a VoIP provider the need to dial a prefix in order to get cheaper calls is eliminated with VoIP. Also, VoIP in no way affects the speed of connection or the quality of the call itself as VoIP uses the ever expanding IP network and is able to utilise the high speed connections previously only available for data transfer.

TPS

TPS was introduced as a result of Government legislation making it unlawful to make unsolicited direct marketing calls to individuals stating they do not wish to be contacted. What TPS provides is a single point of contact so that by registering with TPS, all such calls can be stopped and TPS can therefore reduce the amount of nuisance calls received with minimum effort on your part.

Registering with TPS may prevent you from receiving information that may be of interest and may therefore cut you off from potentially worthwhile opportunities. Also in the case of charities, registering with TPS reduces the effectiveness of their telemarketing which is an economical way to raise awareness and support. Again, TPS will stop telemarketing calls from all companies, charities and voluntary organisations and TPS will even stop those that may regard you as a customer.

0871 Number

Once an 0871 number has been set up, the same 0871 number can follow you anywhere in the UK meaning that with an 0871 number you do not need to change your contact number even if you move. As such, using an 0871 number can result in huge savings on re-printing headed paper and business cards etc. with the added benefit that as the 0871 number remains constant, no sales will be lost during a move as the 0871 number is not tied to a particular location.

0871 numbers are free to obtain and also do not cost anything to maintain. In essence, once you have set up an 0871 number actually keeping the number active does not result in any additional costs. Also, in line with the benefits of an 0871 number not tying you to a particular location, dialling an 0871 number costs the same wherever you or your company is located and regardless of where in the UK the caller is located.

0800 Free Number Phone

The main reason to offer a 0800 free number phone is to ensure that people can always ring 0800 free number phone, even if they have no money at all. Emergency lines have a 0800 free number phone because it is essential that 0800 free number phone can be called from anyone at any time. If there is an emergency then the 0800 free number phone can be called from a phone box, whether the person has 30p on them or not. The 0800 free number phone ensures that there is no reason why 0800 free number phone can't be called.

Charity helplines offer a 0800 free number phone so people in various types of distressful situations can use the 0800 free number phone and make that difficult phone call - because it's a 0800 free number phone, at least they won't have to worry about the cost. The 0800 free number phone is an incentive in a way, because the 0800 free number phone makes it easier for people to pick up the phone.