Get The Most From Your 08 Phone Number

Experience the Real Power of 08 Numbers with our powerful cost effective products

Experience the real power of 08 Numbers and speak directly to your customers. Contact Elite today and discover the wide range of innovative products that are available and will have a real impact on your business. These include:

Elite Online Call Management

A web based call management tool that provides information on unanswered and engaged calls and creates many in-depth management reports. Underlying numbers can be changed without your customers being aware. Real time online statistics show abandoned as well as answered calls. You have complete knowledge about the efficiency in your company. Measure accurately the effectiveness of a response driven advertising campaign. The stats provide you with a clear picture about your resources – too many engaged calls – take a view on staffing levels and number of lines. You get a clear picture about how long your customers are held in queues and overall customer satisfaction.

Elite Home Worker

A solution designed for remote workers who still have the ability to be set up in work pools, indexed & managed remotely via a web interface. Without having the cost of the overheads, employees can work remotely using their own home facilities.

Elite Network Queuing

We can queue any number of calls coming into the building - your lines remain intact. The call has effectively been answered with a welcome message and the customer is being informed about waiting time. You are holding onto valuable customers - and telling them they are important. You can use the opportunity to present key marketing messages. Prompt the customer and they can also be prepared as and when the call is answered.

Elite Live Queue Stats

Giving you the ability to see in real time the amount of calls connected and being queued. You can see how quickly the calls are being answered and if there is a large amount of people waiting in the queue. This gives them the real time tool to amend their staffing levels accordingly.

Elite Re-direct

Enables you to manage your own telecoms destination, by giving them the ability to move their underlying number via a web interface. You do not have to rely on a third party telecoms provider if they need to move their underlying numbers either on a special day where the calls need to be answered in another call centre, or if the main lines to the business go down. The number(s) can be redirected to any UK landline on a temporary basis.

Elite Store Locator

If you are a multi-site business you still have one number promoted to all customers. Wherever the call comes from, the system re-directs them to the correct store for their location. Allows complete consistency across all advertising. Helps reduce the chances of mistakes in copy. Maximise business per store and analyse strong & weak areas. Allows you to redirect some calls – creating an even spread of business if necessary. The system allows for ‘mobile’ customers – ideal for certain types of business.

Elite IVR

All your calls will be answered in a professional manner and will give the caller options allowing their call to be managed effectively. Callers are handled immediately and efficiently, getting to the nature of their enquiry.

Elite Bespoke IVR

As with Elite IVR but with additional innovative products dependent on your needs. These include Professional Voicing & Scripting, Network Queuing, Time of Day call plans, Divert on busy – no answer, Call Ratio Plans. The message is absolutely bespoke, maybe carrying a professional voice that suits your brand. Your customer feels special.

Elite Professional Voicing & Scripting

We develop your scripts and all aspects of your messages are selected: Voice, Words, Accent, Gender – all perfectly selected and created so that it coincides with the way you like to do business.