Business Broadband Acceptable Usage Policy

Business Broadband Acceptable Useage Policy

We offer several types of business broadband, from the niche dedicated leased line rental to standard ADSL broadband

Broadband Acceptable Usage Policy

The following are not permitted:

Spamming -- Sending unsolicited bulk and/or commercial messages over the Internet (known as "spamming"). It is not only harmful because of its negative impact on consumer attitudes towards our network, but also because it can overload the network and disrupt service to other Elite Network subscribers. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, Elite has the discretion to determine from all of the evidence whether the email recipients were from an "opt-in" email list.

Intellectual Property Violations -- Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including copyrights, trademarks, service marks, trade secrets, software piracy, and patents held by individuals, corporations, or other entities. Also, engaging in activity that violates privacy, publicity, or other personal rights of others. Elite is required by law to remove or block access to customer content upon receipt of a proper notice of copyright infringement. It is also Elite’s policy to terminate the privileges of customers who commit repeat violations of copyright laws.

Obscene Speech or Materials -- Using Elite’s network to advertise, transmit, store, post, display, or otherwise make available child pornography or obscene speech or material. Elite is required by law to notify law enforcement agencies when it becomes aware of the presence of child pornography on or being transmitted through the network.

Defamatory or Abusive Language -- Using Elite’s network as a means to transmit or post defamatory, harassing, abusive, or threatening language.

Facilitating Denial of Service Attacks – Using Elite’s network to launch, control or deliver any form of denial of service attack.

Forging of Headers -- Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message where the intention is to maliciously deceive the recipient.

Illegal or Unauthorised Access to Other Computers or Networks -- Accessing illegally or without authorisation computers, accounts, or networks belonging to another party, or attempting to penetrate security measures of another individual's system (often known as "hacking"). Also, any activity that might be used as a precursor to an attempted system penetration (i.e. port scan, stealth scan, or other information gathering activity).

Distribution of Internet Viruses, Worms, Trojan Horses, or Other Destructive Activities -- Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mail bombing, or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service, or equipment.

Facilitating a Violation of this FNUP -- Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this FNUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mailbombing, denial of service attacks, and piracy of software.

Usenet Groups -- Elite reserves the right not to accept postings from newsgroups where we have actual knowledge that the content of the newsgroup violates the FNUP.

Other Illegal Activities -- Engaging in activities that are determined to be illegal, including but not limited to advertising, transmitting, or otherwise making available pyramid schemes, fraudulently charging credit cards, and pirating software.

Other Activities -- Engaging in activities, whether lawful or unlawful, that Elite determines to be harmful to its subscribers, operations, reputation, goodwill, or customer relations.

Broadband Fair Usage Policy

The Fair Usage Policy is based on an historical view of customer. This customer usage is then compared to a 'traffic quota' - the level of data that can be sent and received as per the Acceptable Usage Policy, based on the average use of the network over a given period of time.

Customers found to be over this quota may experience slower speeds during peak hours. Speed reductions will be progressive, i.e. the more bandwidth used above the quota, the slower the speed experienced. This allows other users a fair share of the available bandwidth.

Under the Fair Usage Policy, we apply flexible and dynamic 'controls' to your network, based on almost real-time analysis of network usage and capacity.

The restrictions imposed will only affect you if you are identified as a heavy user during peak-times, as determined by the utilisation of the network. During off-peak hours, restrictions do not apply.

Similarly, if you exceed the quota, and then modify your network usage and reduce your consumption to below the levels, you will go back to receiving normal speeds.

The quota levels that are dynamically calculated are significantly higher than most customers usually need. We will continue to review network usage levels, and will manage the Policy to make sure that a high quality of service is available to all.

As a result of this policy the majority of our customers will benefit from faster speeds and an improved service.

Elitetele.com plc Rights

Compliance with this Policy is a contractual requirement. We reserve the right to suspend, restrict or terminate your access to the Service if either you or a third party accessing your Website or Your Equipment causes, or is likely to cause, our Service to be interrupted, damaged or impaired.

Offending material may be removed without prior notice. We may retain a copy of such material for our records.

We reserve the right to forward offending material to the police or other regulatory authorities in the event that we are requested to do so or where a complaint is made about your use of the Service and is deemed by us to be inconsistent with this Policy.

Complaints

If you consider that one of our customers is in breach of this policy, please send details of the incident to us at customerservices@elitetele.com.

Please provide as much information as possible including the date, time, time zone and IP address if applicable, together with all other relevant information. These should be provided in plain text within the email and not as attachments.

We will deal with all complaints received and take appropriate action where your complaint is upheld. Please allow up to two working days for a response.