Call Queuing Elite Intelligent Queue

It seems our very own Elite Telecom just can’t stay out of the press this month and has now made it into the Tech Track 100 in association with The Sunday Times.

The Tech Track 100 league table ranks Britain's 100 private tech companies with the fastest-growing sales over their latest three years and Elite Telecom has made the grade for the fourth year.

With our intelligent call-queuing technology aiming to reduce people’s anger with call centres by advising on likely waiting times, or issuing the customer with a call-back slot we have proven very popular. The Fast Track 100 stated that our “follow the sun” system diverts callers still waiting in a queue at the end of a working day to a call centre in a different time zone.

Founder and managing director Matt Newing, who also runs a business that specialises in search engine optimisation, says that a focus on increasing Elite’s online visibility has spurred sales growth of 37% a year from £6.8m in 2007 to £17.4m in 2010.

So if you want to get your business on the fast track to success then you need a supplier who practices what they preach and here at Elite Telecom we are proving we do just this. With intelligent call queuing amongst a whole range of other telecoms services, we can cater to all your business telecommunications needs under one roof, so get in touch today and see how we can aid your success.

Attendees of Tuesday’s Open Day extravaganza have come away praising two innovative products on display – Elite Intelligent Call Queuing and Elite Card Guard.

It was Elite’s IQ product that ultimately stole the show, with clients hailing its ‘flawless’ and ‘opportunist’ use. With one representative commenting; “It seems so simple and logical that I still have my senses telling me something is wrong.”

The day was a huge success, offering attending clients to mingle and network, whilst providing them with a unique look into the offices and the façade behind Elitetele.com.

Guest speaker Matt King, developer of the Elite IQ product, was acknowledged for his passion during the presentation of the intelligent call queuing system by attendee Nigel Wood, Customer Experience Director of The Listening Group.

Other guest speakers included Simon Shaw, key account manager for Elite Card Guard (a PCI DSS compliance solution) and Simon Cutler – Lancashire Young Director of the Year.

Guests were given unique insight into the products by their company representatives, followed by conversation, discussion and questions.

[caption id="attachment_26003" align="aligncenter" width="553" caption="From left to right; Nigel Wood, The Listening Group, Simon Shaw, Semaphone, Simon Cutler, Lancashire Young Director of the Year, Stuart Bailey, E.ON Energy and Nick Mannion, Commercial Director for Elitetele.com"][/caption]

Attendee Stuart Bailey, Operational Effectiveness Manager of E.ON Energy said about our revolutionary call queuing service: “The Elite IQ product is unique and has left me intrigued and curious to understand more about the benefits that it can deliver.”

He continued; “Clearly [Elitetele.com is] a company with unique ideas, blending a positive, supportive environment with the desire to help promote high levels of Customer satisfaction.

“A very useful day and great hospitality.”

Whilst our tea making ability was commended as part of the overall success, a pleasant disposition and atmosphere resounded for the three hour event.

We believe in striking up personal relationships with clients and potential clients, and satisfied responses have flooded the Elite inbox ever since.

So much so that Elite will be holding another Open Day next month, for full details please call 08448758880 and ask to speak with Ian Roby or Matt Kinsella.

Many thanks go out to the participants of Tuesday’s successful event.

After the success of the last open day held at Elitetele.com HQ we are thoroughly excited to announce the up and coming second, highly anticipated networking events. Stretched over a two day period, the event will take place on 12th and 13th April 2011 from 11am.

It's just under a month until the occasion takes place, where we will be discussing two revolutionary products designed to transform and modernise the work place.

Intelligent Call Handling and PCI Compliance will take centre stage, and rightfully so – these two cutting edge solutions are rapidly becoming office, retail and call centre necessities, and have already transformed the operational performance of many of our clients.

The days will be used as an expedient adventure allowing you to learn about the products, liaise with other clients and potential clients, voice your views and opinions, and talk evolving technology.

An open forum will be held to discuss and share strategies, ideas and issues facing the current working climates and environments – and how we can simplify and adapt accordingly with two fantastic products.

We will be featuring guest speakers throughout the course of the session, including the Lancashire Young Director of the Year – Simon Cutler. Elitetele.com is a recognisable and expanding brand, great care is put into our products and services meaning that we only provide you with the best solution, and the necessary tools to ease your working life.



That's why we receive consistent rankings in the Sunday Times Tech Track 100 Fastest Growing Companies and gained notability as the 5th Fastest Growing UK Company, and 1st Fastest Growing Technology Company in the Lloyds Development Capital Hot 100.

The products – Elite IQ

Elite Card Guard

If there’s one thing we can all agree on, it’s that we HATE being put on hold, and because we are British we hate it even more than the rest of the world.

Us Brits are impatient by nature, but we always demand THAT SOMEONE MUST SPEAK TO US RIGHT AWAY, or we will hang up - and God forbid there ever be a busy tone. The busy tone should - and largely is - obsolete in the world of call care.

Statistics show that with a traditional call queuing system the average caller will hang up after just 45 seconds of being placed on hold – signifying a great loss of potential business.

But what if you could assure these people when their call will be answered? We know that people tend to stay on hold for a lot longer when given adequate direction.

Most people will accept that thriving businesses may be too busy to take calls, but if you already have call queuing and are still finding it difficult to answer all your calls effectively, then you need to divulge into the art of Elite IQ.

IQ gives callers the option to call back at a certain time, guaranteeing them a position at the front of the queue when they do so. It also gives them the option to stay on the line and speak to the next available agent, whilst providing an estimated wait time.

Traditional call queuing solutions may be enough for some businesses but for call centres who are experiencing consistently high volumes of calls the system prevents you spending money on hiring more agents.

By using this solution, your call time will be reduced by 7.3 seconds, as customers will spend less time complaining about the length of the queue.

Sound good? We think so too.

The British love affair with queuing appears to be at an end as our seemingly endless vat of patience finally runs out. A new Barclaycard study into the art form that queuing has become has found that 68% of shoppers would rather abandon their purchases rather than wait in a queue.

The study found that 41% of shoppers will queue for longer than two minutes, that women will queue for twelve seconds longer than men will (no surprises there) and unexpectedly, people aged 18-25 will queue for two minutes longer than people aged 55-64. Which shows that the young now have more patience than the older generation.

Retail managers have taken positioning tills so that they hide queues as more and more customers refuse to even enter a store if there’s a queue. We can see the same thing happening over the phone too. Once call queuing starts, customers tend to hang up the phone. Which is why Elite IQ is such an innovative way of dealing with our new lack of patience.

Did you know that the average adult spends approximately five hours and 35 minutes a month queuing? That ends up as almost three days a year and five months, two weeks and five days in an average life time. That’s quite a lot of time to spend waiting in a queue when you could be doing more worthwhile things.

Most people sped the largest amount of time queuing up for the weekly shop at a supermarket and a lot of people also spend a fair amount of time on hold, on the phone. Luckily, in this technological age of ours, there are a few things we can do to spend less time waiting in queues!

Since the growth of the internet online shopping has become a great alternative to actual shopping. Why? Because there are no queues to wait in! And advances such as EliteIQ can stop the problem of call queuing – you simply ring back after a certain amount of time to get to the front of the queue. All you have to do now is decide what you’re going to do with all that extra time on your hands!

So, the recent eruption of the Eyjafjallajoekull volcano in Iceland has grounded all planes in the UK. A huge volcanic ash cloud continues to spread and it’s just generally chaos - you’ll either have to swim or grow wings and fly yourself home at the minute. Try to get through to your airline, your travel agent or any business that deals with any possible way to get you home, and you’re likely to find that you simply can’t get through. This is where eliteIQ shines through the foggy gloom.

OK, so we’re not saying that our call queuing system will get rid of the ash cloud, stop future volcanoes erupting or get you home. What it can do is create a little bit of order when you’re trying to get through to someone who may have the solution to your problems. eliteIQ is an intelligent call queuing system. When you call a call centre and all the lines are busy and you’re generally put in a call queue, eliteIQ gives you an estimated wait time and lets you ring back in that time, placing you at the front of the queue. So you don’t have to spend the whole day on the phone, getting more and more angry. It’s often the little things that make the biggest difference!

...Elite sent to me-

A way to queue my calls effect-ively!

Give your customers an early Christmas present and intelligently queue your calls. Instead of your customer waiting on hold or hearing the engaged tone, they hear a message telling them they can either stay on hold or call back in, for example, five minutes when they will be at the front of the queue.

When they call back eliteIQ recognises the phone number and restores the caller to the front of the queue. The caller is passed to the next available agent. It couldn’t be simpler and both you and your customers can have a Merry, stress-free Christmas!