Call Recording Call Recording Hardware

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Call Recording Call Recording Hardware

1. Consider how many people you need to record calls. Are you recording everyone or just those in the contact centre, or those performing specific tasks and/or operations?

2. What is your seating policy? Where "free-seating" agents are employed, tracking and recovering calls to a specific agent can become tricky. The recording needs flags and identification, so calls can be linked to agents, agent PINS or extension numbers. The indexing of calls and their retrieval from the storage source will then require the use of a PABX CTI link.

3. Trunk-side versus extension-side recording. If you choose to record on the extension or internal side of the system then you will be able to track agents' conversations. Trunk-side highlights the customer side of their contact with your business. If you opt for extension-side recording then the type of PABX, ACD or call centre you are using becomes a critical factor.

4. How long do you need to store recordings for? For what length of time should you maintain your current logs and call transcripts? Is this a requirement?

5. How important is it to you if you lose recordings due to a system fault? Does it actually matter if you lose recordings? If yes, decide on a level of resilience which would be sufficient.

6. Consider if you require online storage and, if so, how much? How quickly do you need to retrieve a recording? Speed of retrieval is dependent on how far back into the archival records a call has been recorded. While the call index can quickly identify which recorder, and even which tape to install into the recorder, the access time will include the physical act of finding the relevant tape and inserting it into the recorder. For calls that are still resident in the online hard disc storage the access time can be no more than a few seconds.

7. Do you need to record calls at more than one site or do you plan to do so in the future? Will you require the ability to locate, retrieve and play back calls from any site to a central site? If telephone calls are recorded at one site only do you want the ability to locate, retrieve and play back calls at a remote site/office?

8. Channel selection Digital voice recorders have the ability to select individuals or teams of workers, staff IDs or extension numbers only to be recorded over a specified period, thereby drastically reducing the number of channels to be recorded. Would channel selection provide a more cost-effective solution to your voice recording needs?

9. Compatibility and integration. Voice recording systems are every bit as sophisticated and complex as their respective telephone systems and switches and so a good provider should be able to suggest a system that will be compatible with your existing infrastructure.

10. Maintenance. Have you thought about maintenance and administration of the system once it is installed? It should not just be viewed as a passive piece of equipment. Problems often occur when moving office or extensions, adding users or upgrading/making changes on your switch. In some cases there is no longer a physical connection to the voice recording system but this still needs to be administered in the correct way to ensure problems do not occur.

Hardware Call Recording

Elite Telecom provides not only the software for call recording but also the hardware too. All the leading providers that we work alongside - Swyx, Siemens, Toshiba, Panasonic, Avaya - manufacture hardware to work with your call recording software, and we can also supply you with a whole new phone system from one particular manufacturer if you prefer.

As well as providing hardware call recording, Elite Telecom will also maintain and service your equipment, making themselves available 24 hours a day in case you should encounter a problem. When it comes to any aspect of call recording, we really know our business.

Features

  • The hardware we provide stores all the recorded data from the calls you chose to record and keep on file. You can chose to listen back to the calls or just save them to listen to them at a later date or whenever you may need them.

  • Once you purchase any of our packages from Elite Telecom, we are here to help you along the way. We will provide you with a free consultation, and if you do choose to put your telecommunications through us, we provide you with consultation and aftercare support.

  • This hardware works alongside any of your existing systems and is compatible with any desktop software to ensure flexibility and ease of use. Elite’s aim is to make things easiest for you to carry on with the normal working day within your business.

  • Each of our suppliers that we work with supply a range of different hardware systems from which you can choose. Just call us for more information or visit the designated pages for Swyx, Siemens, Avaya, Panasonic or Toshiba to see what kind of things we have to offer you. We are more than happy to help in making the right decision for your business.

Benefits

  • You have a place that stores all your data that has been recorded for you to refer back to whenever you please, from this you can move them into your own files on your personal computer or network within the business.

  • Elite Telecom can enable multi-site capabilities so that you can listen to your call records whenever you like and wherever you like. Relevant security and authorisation policies will be in place to ensure that only authorised personnel can access the data.

  • Along with every other form of technology, call recorders go out of date, so we will give you constant support and always be sure to offer you the latest upgrades for your hardware, software and existing phone systems. Keeping up to date with you phone system can be a big thing for businesses, so we make sure that you always have the latest products available to you.

  • Elite understands that when your phone system is down, you are losing precious time and money, so we make sure that the instalment process happens very quick and painless so your business is at no loss.

  • We can also offer you disaster recovery options to cover your business and your data in case anything was to happen. We cover natural disasters, fire and theft so if absolutely anything was to go wrong, we can always retrieve your data.

More Information

  • There are many different hardware systems you could get to provide you with the call recording hardware that you need. The suppliers we have are Swyx phone systems, Siemens phone systems, Panasonic phone systems, Toshiba phone systems and Avaya phone systems.

  • To choose between the five suppliers and then the different options that they each provide, we recommend that you contact us. This way we can learn more about your business and its needs and our expert customer service advisors will help to point you in the right direction and point out which of our products and services will benefit you most.

  • Elite understands that no business is the same and therefore need a bespoke system built for their purpose only. We never use the same package twice. When investing in a call recording system, you do not need to purchase any new hardware or software because the ones Elite provide are compatible with any other kind of system. We don’t want you to spend more money than you need to so we have made sure you don’t need to.

  • Don’t forget that you can listen to your recorded data at any time, including when it is being recorded, and from wherever you are, as long as the person has been given permission and the correct security information they will be able to access the data. This means that home workers calls can be recorded and listened to or the manager can check up on worker whilst he or she is working away from the office. It works both ways.

  • In the case of an emergency when it comes to your data, Elite Telecom can provide you with disaster recovery for any data on your system or network, not only your communications. We will back up your data frequently, and in the case of any kind of emergency, we will be able to save the data for you. This can save so much time and money in terms of data loss and trying to retrieve it. Let Elite Telecom do the hard work for you.

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