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Call Recording On Demand Call Recording

On Demand Call Recording

On Demand Call Recording is a recording solution for the monitoring and recording of outbound calls from any phone. This provides a simple way to quickly monitor how efficient your agents are handling your outbound calls and to help identify any training needs that there may be. On Demand Call Recording is also a good tool for the actual training of agents.

Calls can be recorded on demand at the touch of a button at both network and hardware level.

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UK Telecoms News | Phone System News | 08 Number News » On Demand Call Recording

Anarchy In Akron
There has been uproar in Akron (USA) lately after the mayor was put on hold twice after trying to contact emergency services.

“Help! Help! There’s a man in my house!”

“Welcome, to the Emergency Services! If you are being held at knifepoint, please press 5 now…”

Needless to say, the mayor of Akron wasn’t too impressed. He has demanded to know the amount of people put on hold whilst trying to contact emergency services. This is where a phone system comes in handy. With a phone system you can use on-demand call recording to record calls whenever you want at either network or hardware level – this way, you can see who’s being put on hold and when.

“Thank you for calling. An operator will be with you shortly.”
August 17th, 2009 | 02:11:16 PM |

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