Call Statistics

Call Statistics

Call Statistics

1. Do you know how many actual calls you receive and which dialled NGN the caller dialled? By using the network call reporting package, you can see in-depth stats on all NGN's.

2. Do you know the call trend patterns against each of your NGN's? The network call reporting package allows you to drill down into the daily call stats to break calls into each hour or 15 minute breakdowns which allows you to manage your staffing patterns more intelligently.

3. Do you have sufficient telephony capacity to handle your call volumes? Using the network call reporting package shows all answered, unanswered and engaged call attempts to each NGN and allows you to see were you are losing potential business on callers not being able to contact you – by using these reports we can work with you to solve potential capacity issues with network call queuing products for example.

4. Do you distribute calls out to different termination numbers? If so do you know how effectively each site is answering calls or not answering calls? Using the network TLI (terminating line identifier) report will show you the different termination numbers for each NGN and whether it was an answered, unanswered or engaged call.

5. Do you know how successfully any of your advertising campaigns are in terms of call volumes? The network call reporting package is updated every 15 minutes and allows you to see call traffic to each NGN with 15 minutes or a TV advert for example.

6. Do you understand your client base in terms of their geographic location? There is a range of inbound call profiling reports available that show the geographic areas that callers are dialling in from to each of your NGN's.

7. Do you know how many times an individual caller tries to contact you each day? By using the caller analysis report you can see the total number of offered calls to each NGN and also the total number of unique callers CLI's that those calls have originated from.

8. How do you view or access your call stats? The network call stats package consists of both a live web portal to run ad hoc reports but also contains an option to receive call reports automatically by email to pre-defined email address meaning that you don't have to rely on members of staff logging in to view the stats.

9. How do you handle your seasonal staffing levels based on previous years call volumes? Most call reporting packages only keep data for a limited period, usually 6 months, however using our network based call reporting based allows you to schedule automated report on a daily, weekly monthly basis in different formats allowing you to keep that data locally on your own network for future use.

10. Are you potentially losing business from callers ringing out of hours? By using the standard day / evening weekend breakdown reports, it allows you to view the number of callers outside of your working hours and will allow you to work with Elite to come up with an efficient service to handle those calls so you don't lose potential business.

Call Statistics

Call statistics – also known as call logging or call reporting – can play an important part in your business strategy. When customers call your business it can be easy to simply accept the calls and never question them. However, if you don't, you could be missing out on the opportunity to boost your business, save your company money and increase customer satisfaction.

Call statistics allow you to see things like where your callers are ringing from, how long your agents take to answer calls, how many calls your business is missing and what your busy periods are. Once you find out these things, you can set about optimising your business and saving yourself some money.

Elite Telecom offers call statistics either as a singular package or as part of communications solution, such as with phone lines, call recording or call queuing solutions. We can offer you a comprehensive, easy-to-understand package that will enable you to really make a difference to your business. Simply contact Elite Telecom today to find out more about our call statistics packages.

Features of Call Statistics

These are the main features that we include in our standard call statistics package:

Answered Call Reporting

Unanswered Call Reporting

Engaged Call Reporting

Call Profiling

Lost Call Analysis

Ad Hoc Call Recording

These features allow you to analyse your calls thoroughly and Elite Telecom provides the information in whatever format you will find easiest to use.

Benefits of Call Statistics

Using call statistics can drastically improve your business, particularly your customer service. Call statistics can;

Save your business money

Find out if you have unused resources you can either use or get rid of

Improve customer wait times

Reduce abandoned or engaged calls

Get more out of your agents

Identify peaks and troughs

To find out more about call statistics, read on and then call Elite Telecom on 0844 875 8880. Your business will benefit from it.

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UK Telecoms News | Phone System News | 08 Number News » Call Statistics

Benefit Your Business With Call Statistics
The corporate world is full of statistics, and even more so of people pretending that they know what they all mean. Call profiling is the easiest and simplest way of calculating incoming and outgoing call data to assess your business, identify strengths and weaknesses, and improve your customer efficiency.

Calculating your call statistics and analysing your lost calls allows you to keep track of cost, performance and the quality of service to your customer. Call centres currently not keeping track of any call data are committing corporate suicide, you need to call us right now! But don't just take our word for it, understand the reasond why:

Call statistics help you see where customers are calling from, which could inevitably help produce more sales leads. It also allows you to profile your caller and shows you how many calls are missed on a day to day basis, allowing you to evaluate why, and find out if this has compromised your business in any way.

This might also lead you to other advantageous call extras committed to redefining your business, for example by realising the amount of missed calls is directly related to a high call volume, a call queuing system can ensure that 100% of calls are answered.

The call stats will also show you when your busiest and quietest times of the day are; crucial to helping you deal with your employees. Being able to assess a flow of calls allows you to save money on times when staff should be in and out of the office, organise breaks and even incorporate training into times when there is less call traffic.

Once you gather the statistics and make sense of them, they will allow you to optimise your level of customer service and in the long run; save money and increase sales.
August 23rd, 2011 | 10:00:19 AM |
On The Seventh Day Of Christmas…
…Elite sent to me-

Seven call stats showing
Six IVRs saying
Five call record-ings!
Four mobile phones
Three NGNs
Two Swyx systems
And a way to queue my calls effect-ively!

Elite can provide your company with answered, unanswered and engaged call reports, call profiling and lost call analysis. Once you have the call statistics at your fingertips, you can find out exactly where your call centre is excelling and where it needs improving.
December 19th, 2009 | 12:00:09 PM |
The Call Centre Challenge
Call centre’s are utilising solutions such as call statistics, call recordings and CRM (Customer Relationship Management) now more than ever in a drive to keep costs low as less call centre staff are hired in the tough economy.

Many call centres found that as the economy meant they could afford to hire less staff for peak periods, customer satisfaction rates were suffering. This meant call centres had to become more efficient and they turned to call statistics, call recordings, new methods of call queuing and CRM in order to best utilise their staff and organise daily tasks. The upsurge in call centre solutions seems to be doing the trick as call centres continue to flourish despite a poor economic climate!
November 2nd, 2009 | 08:05:45 PM |
02 Offer Call Statistics iPhone App
A new app for the O2 iPhone is revealed – you can now check your call statistics! If any of you have a contract with inclusive minutes, texts and data allowances then you’ll know exactly how frustrating it can be when it’s time for your bill – and you realise you’ve gone over your allowance and now owe more than the national debt! You'll curse that last phone call you made when your friend simply had to tell you about her new shoes.

Well, no longer is that the case. Now with the new O2 iPhone app (coming soon to normal phones too I might add), your call statistics – i.e. what you’ve used and what you have left and how much it’s all going to cost – are available any time you want them. At long, long last.
October 5th, 2009 | 01:23:05 PM |
6% Of All Lost Remotes Can Be Found In The Fridge
I bet you didn’t know that. Or how about this? The life span of a taste bud is around ten days. And kissing burns up around 26 calories a minute. Statistics are fun!

Apparently, you’ll spend twenty weeks of your life on hold, waiting to speak to something with a human heart (well, almost) and you’ll also spend 5 months of your life complaining…probably about the twenty weeks you spent on hold…

Next time you lose your remote you’ll check the fridge. You’ll probably all glance at your tongue next time you're near a mirror and I bet most of you will time your next kiss. See how statistics can influence the way we do things? Well, if you’re a business, Elite can offer call statistics solutions – find out about concurrent calls, how many calls are answered or engaged or lost and maybe it will change the way you do business.

And by the time you’ve read this, lightning will have struck the Earth an average of 6,000 times…
August 17th, 2009 | 04:11:34 PM |

ELITE ENDS YEAR WITH RECORD £4.9m ACQUISITION ...read more