Call Statistics

…Elite sent to me-

Seven call stats showing
Six IVRs saying
Five call record-ings!
Four mobile phones
Three NGNs
Two Swyx systems
And a way to queue my calls effect-ively!

Elite can provide your company with answered, unanswered and engaged call reports, call profiling and lost call analysis. Once you have the call statistics at your fingertips, you can find out exactly where your call centre is excelling and where it needs improving.

Call centre’s are utilising solutions such as call statistics, call recordings and CRM (Customer Relationship Management) now more than ever in a drive to keep costs low as less call centre staff are hired in the tough economy.

Many call centres found that as the economy meant they could afford to hire less staff for peak periods, customer satisfaction rates were suffering. This meant call centres had to become more efficient and they turned to call statistics, call recordings, new methods of call queuing and CRM in order to best utilise their staff and organise daily tasks. The upsurge in call centre solutions seems to be doing the trick as call centres continue to flourish despite a poor economic climate!

A new app for the O2 iPhone is revealed – you can now check your call statistics! If any of you have a contract with inclusive minutes, texts and data allowances then you’ll know exactly how frustrating it can be when it’s time for your bill – and you realise you’ve gone over your allowance and now owe more than the national debt! You'll curse that last phone call you made when your friend simply had to tell you about her new shoes.

Well, no longer is that the case. Now with the new O2 iPhone app (coming soon to normal phones too I might add), your call statistics – i.e. what you’ve used and what you have left and how much it’s all going to cost – are available any time you want them. At long, long last.

I bet you didn’t know that. Or how about this? The life span of a taste bud is around ten days. And kissing burns up around 26 calories a minute. Statistics are fun!

Apparently, you’ll spend twenty weeks of your life on hold, waiting to speak to something with a human heart (well, almost) and you’ll also spend 5 months of your life complaining…probably about the twenty weeks you spent on hold…

Next time you lose your remote you’ll check the fridge. You’ll probably all glance at your tongue next time you're near a mirror and I bet most of you will time your next kiss. See how statistics can influence the way we do things? Well, if you’re a business, Elite can offer call statistics solutions – find out about concurrent calls, how many calls are answered or engaged or lost and maybe it will change the way you do business.

And by the time you’ve read this, lightning will have struck the Earth an average of 6,000 times…