Call Statistics Answered Call Reporting
Call Statistics Answered Call Reporting
Answered Call Reporting
Call Reporting
Elite’s Answered Call Reports provide you with the exact facts on incoming calls, broken down by day, week or month including the total number of calls and minutes. Statistics identify the hours of the day that produce the main call volume and the time taken by your operators to answer each call. With Answered Call Reports you can find out exactly how good your operators are at answering calls.
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UK Telecoms News | Phone System News | 08 Number News » Answered Call Reporting
- Answered Call Reporting Saves Lives
OK so we’re not talking in a literal way here, some cartoonised piece of machinery in funky duds and a cape rushing off at the sound of a scream. But as the Stanton Heights Police (across the pond) found out, reviewing your contact centres way of handling calls can be crucial. We’re talking finding out how long it takes to pick up the phone, how long people are on the phone and how often calls are answered – in other words, Answered Call Reporting. And when you’re dealing with life threatening situations, honing your call tactics can make a world of difference.
- August 17th, 2009 | 04:24 PM |
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