Call Statistics Call Profiling

Call-Profiling Call-Statistics
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Call Statistics Call Profiling

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1. Do you know how many actual calls you receive and which dialled NGN the caller dialled? By using the network call reporting package, you can see in-depth stats on all NGN's.

2. Do you know the call trend patterns against each of your NGN's? The network call reporting package allows you to drill down into the daily call stats to break calls into each hour or 15 minute breakdowns which allows you to manage your staffing patterns more intelligently.

3. Do you have sufficient telephony capacity to handle your call volumes? Using the network call reporting package shows all answered, unanswered and engaged call attempts to each NGN and allows you to see were you are losing potential business on callers not being able to contact you – by using these reports we can work with you to solve potential capacity issues with network call queuing products for example.

4. Do you distribute calls out to different termination numbers? If so do you know how effectively each site is answering calls or not answering calls? Using the network TLI (terminating line identifier) report will show you the different termination numbers for each NGN and whether it was an answered, unanswered or engaged call.

5. Do you know how successfully any of your advertising campaigns are in terms of call volumes? The network call reporting package is updated every 15 minutes and allows you to see call traffic to each NGN with 15 minutes or a TV advert for example.

6. Do you understand your client base in terms of their geographic location? There is a range of inbound call profiling reports available that show the geographic areas that callers are dialling in from to each of your NGN's.

7. Do you know how many times an individual caller tries to contact you each day? By using the caller analysis report you can see the total number of offered calls to each NGN and also the total number of unique callers CLI's that those calls have originated from.

8. How do you view or access your call stats? The network call stats package consists of both a live web portal to run ad hoc reports but also contains an option to receive call reports automatically by email to pre-defined email address meaning that you don't have to rely on members of staff logging in to view the stats.

9. How do you handle your seasonal staffing levels based on previous years call volumes? Most call reporting packages only keep data for a limited period, usually 6 months, however using our network based call reporting based allows you to schedule automated report on a daily, weekly monthly basis in different formats allowing you to keep that data locally on your own network for future use.

10. Are you potentially losing business from callers ringing out of hours? By using the standard day / evening weekend breakdown reports, it allows you to view the number of callers outside of your working hours and will allow you to work with Elite to come up with an efficient service to handle those calls so you don't lose potential business.

Call Profiling

Elite Telecom provides Call Profiling to businesses. It is an application where incoming and outgoing calls can be tracked geographically and statistics can be made into reports to show the results. For example, to show areas and regions from which your company is receiving its calls. This helps to manage campaigns and customer bases.

Call profiling can also help your business identify weak spots and strengths. Using a call profiling solution then, can save your business money as well as improving its efficiency.

As well as call profiling, Elite Telecom can also offer your company things such as call recording and call queuing which can work in conjunction with out call profiling system, giving you an efficient solution for you company.

Features

  • Providing a way of managing and analysing geographic information on calls for businesses

  • Covers both ingoing and outgoing calls

  • Easy to use with simple functioning

  • All our providers have hardware that will work alongside call profiling if you do decide to upgrade your phone system

Benefits

  • It enables you to see where most of your customers are calling from

  • If a marketing campaign has gone out, you can see where in the county it has been the most successful

  • It produces geographical analysis reports of all your calls

  • New hardware is not necessary for call profiling, you can stick with your existing phone system

  • Graphs can be generated as a more effective way of presenting the day

  • Spreadsheets can be created through the call profiling software as another way of showing the data

  • Time spent on each call can also be monitored

  • More information...

      Call profiling is a good way for businesses to monitor all the calls that are received as well as outgoing calls. The main feature of this application is how the geographic location of callers (or recipients) can be tracked and all the information can be put into a graph, spreadsheet or just a simple report.

      The information gathered into these reports can be used in many ways, most of which is at the business’ discretion because different businesses may need this data for different things. Some examples are to monitor how a marketing campaign went. This campaign could have been spread all over the UK and then with the callers being profiled, you can see which areas your product or service was most popular. This could help a business in terms of what to do next, whether or not to concentrate on the areas that it was least successful, or concentrate on the areas that where most successful to target that audience. This is where it is down to the business’ own needs on how they use the data, as we can not tell you what to do. If you call Elite and tell us the nature of your business, we can provide you with advice on how it can be beneficial to your business and the most effective ways of using it, but only once we get to know more about your particular business, because we understand that all companies’ needs are different to one another. The benefits listed on this website are a guideline to how Call Profiling can be useful on a general business basis.

      Call profile charts can be generated as often as you like, usually depending on how many calls you receive. For example, within a call centre it may be a good idea to set an analysis every hour, and a graph (or whatever outcome you prefer) will be produced. This way you have a constant record and if you feel you have too many, the frequency can always be changed and you can delete the reports you don’t need.

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