Elite’s Lost Call Analysis service can increase your company’s interaction output and efficiency by allowing you to interrogate your call statistics to find the telephone number of those people who were unsuccessful in being connected to your organisation. By utilising our Lost Call Analysis, you can understand why your contact centre is losing calls and take action to cut down on the number of lost calls.
We know how it goes. Five people are on lunch, two people are on a cigarette break, seven people are on the phone and all you can see of the other one is a pair of legs while he fools around under the desk. So what can you do really? Well a while ago I’d have said: not too much. Now though, Elite offer Lost Call Analysis for your business phone system. So whenever you call up your call statistics, you can see what calls you’ve missed and what number they rang from – piece of cake!