Calls And Lines

Calls And Lines

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1. Check out the Ofcom list of "Worst Telecommunications providers" to ensure you are seeing a reputable company such as Elite.

2. Obtain fully itemised bills from your current provider listing individual calls and lines so an accurate comparison can be made.

3. Using your itemised call list, check your shorter calls to see if there is a minimum call charge applied.

4. Again using your itemisation, check whether your billing is per second or if calls are rounded up.

5. If you have a bundled call package, calculate the average duration over a three month period.

6. If you are offered a bundled call package, what types of calls are included and excluded from the bundle?

7. If you are offered capped call rates, enquire what the call set up/connection fees are and what the minimum call charge will be. These often go hand in hand with these types of offers.

8. Always enquire what the minimum contract term is and obtain written confirmation. Take a copy of the contract.

9. Before agreeing the transfer to another provider ask for the contract term to be pointed out on the contract and the rates they have offered in writing.

10. Ensure the company you are considering are well established and financially stable. Ask them to provide references. Check these thoroughly.

Calls and Lines

Elite Telecom provide a smooth and non-disruptive conversion of your business' calls and lines to a new service. All we need to do is to conduct a full audit of your current phone systems calls, lines and bills, we can get to know your business and understand the best way to do the transferring. Calls and lines with Elite still allows you to include all the services that we provide such as Call Recording, Call Statistics, Call Queuing, IVR, Video Conferencing, etc etc.

Features

Below is a list of lines features that Elite can transfer and install:

  • BT and C&W lines

  • Analogue lines

  • Multi Lines

  • Digital lines

  • ISDN2

  • ISDN30

Elite Telecom has a proven track record in call recording. Our network is one of the best around and as an added bonus we can also offer extras such as call statistics and reliable phone systems which can really benefit your business. Call Elite Telecom today to discuss your options with one of our experts.

Benefits

Here are some of the benefits to your business by having your calls and lines transferred with Elite Telecom:

  • You can have your calls and lines combined into one monthly bill along with your broadband and mobiles

  • Elite can provide your lines at a cheap rate

  • Your existing lines can easily be transferred

  • We have the same level of access to services and support as the mainstream providers.

  • We have a full range of maintenance care options

  • Telephone support is free

  • Itemised Billing

  • Smooth lines with no interruptions

  • Range of ISDN features

  • Internet connection

  • Connect to company network

  • All other services still available (e.g.VOIP)

Consider the fact that in most industries, call recording is now mandatory. Then consider the added benefits it can offer your business. The question is, can you afford not to have call recording?

  • More information...

    • Elite can transfer your existing BT lines over to us, so we can combine all your lines and make your telecoms, mobile and broadband much more simple and easy to organise all in one place, and all in one itemised bill.

      We provide analogue lines which are the most common style of line for phone systems that are more conventional, for example for landlines being delivered on copper wiring. Analogue lines, also known as POTS (plain old telephone service) provide better audio, but Digital lines however, are more suited towards businesses. The advantage of digital is that it knows what it should be when it reaches the other end, correcting any errors that may have occurred. More simply, your phone conversations will be much clearer. Another reason digital is better for a business is that it can cram more information into the signal. And don't forget – never mix your digital lines with analogue equipment!

      Elite also provides ISND lines ISDN2 and ISDN30. ISDN stands for "Integrated service digital network" and it is the next step up from the analogue lines explained above. ISDN2 allows 2 lines and ISDN30 allows 8. ISDN2 allows you to introduce new features to your business' phone systems allowing your company to grow and expand, as well as being up to date on the technology front. You will be able to connect to the internet over your ISDN2 lines, send files over the internet, connect to a local network, you can use VOIP services which we can provide, IVR and other similar applications, and also you can synchronise your computers with your phone systems, something extremely useful on a business front.

      ISDN30 is similar to ISDN2 but with some extras. It provides the capacity from 8 to 30 calls, whether they were inbound or outbound. Each call needs one channel. If you think your company requires 8 or less continuous calls then you are better off with ISDN2, but if you need more, ISDN30 is more suitable. If you change your mind, you can always upgrade or downgrade. ISDN30 is one of the most economical and efficient communication systems for voice and data transmission, used often in medium to large enterprises. An example of where it would be extremely useful is in a call centre environment, but this is an extreme case. Any company making calls frequently will benefit from it. The speed is greater in this version, it has call line identification and it allows users to connect with networks and direct phone accessibility. If you need anymore information on this please do not hesitate to contact us. It is an intelligent choice for a cost effective lines system for any business.

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