
1. Check out the Ofcom list of "Worst Telecommunications providers" to ensure you are seeing a reputable company such as Elite.
2. Obtain fully itemised bills from your current provider listing individual calls and lines so an accurate comparison can be made.
3. Using your itemised call list, check your shorter calls to see if there is a minimum call charge applied.
4. Again using your itemisation, check whether your billing is per second or if calls are rounded up.
5. If you have a bundled call package, calculate the average duration over a three month period.
6. If you are offered a bundled call package, what types of calls are included and excluded from the bundle?
7. If you are offered capped call rates, enquire what the call set up/connection fees are and what the minimum call charge will be. These often go hand in hand with these types of offers.
8. Always enquire what the minimum contract term is and obtain written confirmation. Take a copy of the contract.
9. Before agreeing the transfer to another provider ask for the contract term to be pointed out on the contract and the rates they have offered in writing.
10. Ensure the company you are considering are well established and financially stable. Ask them to provide references. Check these thoroughly.
Elite Telecom provide a smooth and non-disruptive conversion of your business' calls and lines to a new service. All we need to do is to conduct a full audit of your current phone systems calls, lines and bills, we can get to know your business and understand the best way to do the transferring. Calls and lines with Elite still allows you to include all the services that we provide such as Call Recording, Call Statistics, Call Queuing, IVR, Video Conferencing, etc etc.
Below is a list of lines features that Elite can transfer and install:
Elite Telecom has a proven track record in call recording. Our network is one of the best around and as an added bonus we can also offer extras such as call statistics and reliable phone systems which can really benefit your business. Call Elite Telecom today to discuss your options with one of our experts.
Here are some of the benefits to your business by having your calls and lines transferred with Elite Telecom:
Consider the fact that in most industries, call recording is now mandatory. Then consider the added benefits it can offer your business. The question is, can you afford not to have call recording?
A new survey of business broadband figures across the UK has uncovered shock results, with the news that Scunthorpe is the UK’s fastest growing internet communications hub.
The Lincolnshire town has been named top e-Town as part of a Google Adwords campaign which found that the Scunthorpe’s online commercial activity has grown by almost half this year alone.
According to Google, online business activity in Scunthorpe has grown by an incredible 47% in just 12 months, no mean feat for a town at the forefront of a nationwide economic downturn and a dying steel industry.
Representatives visited Scunthorpe to present the award to local business and public figures earlier today, sparking speculation that Google’s plans to base their new UK headquarters at the silicon roundabout in London could be re-assessed, with Scunthorpe becoming the new favourite.
Scunthorpe has been badly hit by the recession, so much so that empty shop fronts and boarded-up windows are still a common site on the high street. Many store owners, unable to meet the costs of working from physical premises opted to sell from the internet instead and many succeeded.
One clothing store manager interviewed by the Telegraph found sales had increased 5-fold since opting for business broadband facilitated trading and described it as a lifeline to many business owners in the area.
To find out more about how your business can benefit from award winning business broadband services, contact Elite Telecom. We provide leading business telecoms services to thousands of firms worldwide.
The Department of Energy and Climate Change, headed by Minister Greg Barker yesterday announced the winner of its competition to design a new electricity pylon for the UK, with the winner receiving £5,000.
Bystrop, a Danish design company, pocketed the winnings despite the risk that the design may never be implemented in the future. The first-placed T-Pylon design features a large t-shaped pylon from which two cages are hung in order to align electricity cables and was designed to be coated in stainless steel in order to adapt to its surrounding environment.
However, the national grid are not obliged to implement the winning model and are instead considering the adoption of two runner-up entries, the Silhouette and the Totem. Each of these entries features a simple and relatively unobtrusive profile, the majority of which is coated in reflective material capable of helping the pylons blend in to the surrounding landscape.
Electricity pylon designs remain largely unchanged since they first became a part of the British landscape in 1927, following the work of renowned Edwardian architect and landscape designer Sir Reginald Blomfield. Since then, over 88,000 pylons have been erected across the UK, some much to the consternation of environmental activists and landowners despite their being absolutely essential to providing stable business telecoms and residential infrastructure.
Indeed, investment from businesses and business telecoms providers is a chief concern to planners, who are citing the environmental advantages of low profile pylons as a key marketing tool for prospective investors.
A lighter hearted note from Elite Telecom: the award winning UK business telecoms provider. We provide tailor made solutions to thousands of businesses worldwide.
Ofcom have released the latest figures detailing nationwide uptake and usage rates of digital communications in the UK, finding that the average household downloads 17megabites, or the equivalent of streaming 11 movies per month.
The research has been compiled into a series of maps grading each county and city according to various data averages, including fixed broadband, digital radio, TV and digital terrestrial television coverage and usage rates.
Superfast broadband availability appears to feature amongst the most important results, with the Greater London authority featuring in third place with 85%, North East Lincolnshire in second with 90% and Londonderry in first with an incredible 97%.
Overall there appears to be a large-scale increase in the UK’s data transference capacity, spelling good news for UK businesses for which data traffic is becoming increasingly important.
Recent reports point towards the risk of a surge in data traffic over the next 12 months, putting businesses at risk of temporary network collapse. However, the increased availability of broadband is a double edged sword, on the one edge increasing the scope of business visibility due the creation of a larger available audience and on the other, increasing the need for businesses to quickly adapt their business broadband services for a surge in incoming online communications.
To find out more about how to get the best from your business broadband, contact Elite Telecom. We provide award winning business telecoms services to thousands of firms worldwide.
Cisco today unveiled their revolutionary new approach to business and employee collaboration in what they term ‘the post-PC era’, which will see a new generation of users utilising expanded cloud-based services using the web in an entirely new way.
This new generation will move beyond what Cisco describes as a ‘PC-centric’ era of communication and instead evoke what they now call a ‘people-centric’ approach, which will enable users to access data at any time and using any application or device.
Known as WebEx, the new system will offer a freely downloadable web-browser supported on the existing Cisco Jabber that will help extend the reach of millions of users already on popular browsers already supported on Windows or Mac based operating systems.
Users will be able to see whether or not their colleagues are available using live synchronisation applications, schedule meetings, access files and collaborative presentations using live synchronisation and take advantage of one-click unified communications packages such as high quality video conferencing and live feeds.
The new system is due to be released later in 2012 and, in conjunction with their newly unveiled unified communications and virtualised workspaces, is set to revolutionize the way employees interact with both their colleagues and other businesses.
To find out more about the latest in cloud and unified communications from the best manufacturers available, contact Elite Telecom. We provide award winning business telecoms services to thousands of firms worldwide.
Small and medium sized businesses are projected to spend around $12billion on unified telecoms components in the next three years, according to leading reports.
AMI-Partners, as part of its 2011/2012 North America SMB Unified Communications Review, found that although uptake on complete UC systems is relatively low, the opposite is true for uptake on individual components.
These results indicate that while unified telecoms solutions provide huge savings after the initial investment, companies are finding it more economical to invest piece by piece in today’s tougher climate.
The results also demonstrate the demand for bespoke unified communications packages better suited to smaller, more specialised business types, a pattern that leading manufacturer Cisco has already started to take advantage of with last week’s release of their retrofit SME VoIP systems.
Single point solutions appear to offer a glimpse into the future of small or start-up business telecoms services, with operators offering certain aspects of the full suite offered today. Services such as internal e-mail and remote data access will be available as patches which could eventually be linked together if and when required.
Over the next five years, UC packages and option such as these are expected to double, providing a positive outlook for future telecoms markets.
“The revenue opportunity in winning full UC SMB customers is large” says Brian Galgay at AMI, “but to do so vendors need to provide structure and guide these SMBs along the path from single components to a full UC solution”.
To find out how best to optimise your business telecoms services, contact Elite Telecom. We provide award-winning solutions tailor-made for thousands of businesses worldwide.
Businesses and operators using fixed line and mobile telecoms systems have been urged to prepare for a boom in data volume during the Olympics which has the potential to stall or crash systems nationwide.
Speaking at the opening day of the Broadband Traffic Management conference in London this week, Sylvan Thevanot, marketing director for a leading UK mobile telecoms provider, outlined the risks posed to UK infrastructure during the events, which will see over 700,000 visitors over just a few weeks.
Commenting on the collective efforts of UK providers to prepare businesses and residential customers for the increased traffic, Mr. Thevanot said ‘“We hope that they will get their act together for the Olympics, as there will be lots of iPlayer and catch up services being used”.
The announcement comes as part of a series of worrying headlines emphasising the urgency with which British businesses and industry leaders must ready themselves for the enormous numbers of visitors.
The availability of WiFi hot spots in the capital is already a chief concern, as is the preparedness of UK business contact centres and data backup systems which will see an unprecedented rise in data volume due to hundreds of millions of pounds worth of increased revenue from tourism business likely to take place.
To guarantee the security of your business, contact Elite Telecom. We provide award winning call centre analytics and call-queuing solutions to thousands worldwide. And with our intelligent data storage and retrieval strategies, we can make sure that any disaster is one that can be amended.
Recent industry research predicts that social media will not form the majority of our contact with companies in coming years despite current media coverage after a survey found that 73% of all communications still takes place over the phone.
Undertaken by a leading business IT research company, the survey found that only 9% of communications will take place through social networking sites such as Twitter, Facebook and LinkedIn by 2016.
Phone support will, however, be subject to a decline in user rates, with a predicted drop down to around 50% by 2016. This predicted decline is said to be due to recent user uptake of web-based querying channels such as live messaging and online trouble shooting services of the sort currently offered by major technologies firms.
Despite this drop however, contact centres are still being urged to prepare for a rapid influx in incoming calls over coming years due to newly expanding international markets.
Industry experts predict that call-centre operatives will soon be required to contact customers through both telephone and internet communications, meaning that efficiency will be key to ensuring that this new generation of multi-tasking employees are able to deliver high standards of service.
For more information on how to ensure the future efficiency of your business contact centre, contact Elite Telecom. With our award-winning and exclusive intelligent call-queuing service Elite IQ, we can guarantee a 15% improvement in your call handling facilities within weeks of installation and using existing telecoms infrastructures.
A recent report has found that the sharp rise in recorded call-centre staff turnover rates of late are the sign of a healthy economy, prompting many to speculate about how best to capitalise on experience and resources with the contact centre industry.
Research conducted by industry expert Steve Morrell has found that after three years of decline, the number of call-centre operators now leaving the profession has risen to 31% in 2011. According to Morrell this is a sure sign of an expanding economy, with operatives only leaving their positions due to the availability of jobs in sectors which demand more specific skill sets.
The average rate of attrition is typically around 25% in a healthy, growing economy, proving that a 31% rate indicates a return from a particularly damaging slump in employment prospects.
The news has prompted many to re-evaluate the future operating practices of their call-centres. With an increased rate of staff turnover, it is now becoming increasingly difficult to source and financially implausible to train a new generation of potentially short-term employees.
Companies are being advised to further invest in their experience base and choose to rely on intelligent telecommunications efficiency enhancing technology rather than simply re-recruit.
Here at Elite Telecom, with our exclusive intelligent call-queuing technology ‘Elite IQ’, we can offer a 15% improvement in your call-queuing efficiency within just weeks of installation onto existing business telecoms infrastructures.
Contact us here for more information.