Disaster Recovery Contact Centre Solutions

Contact-Centre-Solutions Disaster-Recovery
cnetre navigation top corners
Disaster RecoveryBusiness ContinuityContact Centre SolutionsRisk-AssessmentRe-Routing CallsContact Centre Solutions
cnetre navigation bottom corners

Disaster Recovery Contact Centre Solutions

1. Make sure you use a telephony supplier that can deliver a network (hosted) DR plan via geo numbers. This will give you far more flexibility; speak to customers that already have similar systems in place.

2. Make sure you publish only 08 numbers and that no one can access the underlying numbers.

3. If your business is running multiple numbers for ad campaigns etc. Please Make sure that your DR plan covers all numbers (assess which are the business critical numbers and prioritise them first)

4. Have a number of DR actions within the plans, for example 1 could deliver to DR site 2 could deliver to homeworkers and 3 could deliver to mobiles.

5. Have web access and pin telephone access to invoke the plans.

6. Make sure your supplier has full access to your DR plans, in case of an emergency situation where you are unable to invoke them.

7. Store your system passwords in 2 secure locations.

8. Ensure DR plans are communicated to all relevant staff and practise running your DR plans quarterly.

9. Access how costly it would be to your business not to have a DR plan in place.

10. Make sure your supplier has appropriate SLA's to match your expectations

Contact Centre Solutions

At Elite Telecom we provide our customers with a contact centre for any queries or problems that may arise. We use the Global Contact Centre Solution (GCCS) platform so that calls are directed to the right place from all over Europe. We can also host a contact centre for you so you can provide one to your customers.

Another feature of Elite’s contact centre solutions is disaster recovery. We have a number of disaster recovery call centres and contact centres. If disaster should strike your business, all of your calls can be re-routed to one of our contact centres which will save your business from losing money, customers and its reputation.

Every business has different requirements when it comes down to contact centre solutions and how they would like to manage their customer relationships. At Elite Telecom, we understand this because we use a contact centre for our own customers, so we are here to guide you into the perfect solution for your particular business, whatever size it may be.

Features

  • The Elite customer services staff are fully trained and experienced working in our contact centres, and you can select from staff that are experienced in the area of your business.

  • The centre uses call recording software so all your problems are recorded and can be referred back to, and you can keep track of all your customer’s calls.

  • We use call reporting so that statistics can be created from incoming and outgoing calls at the contact centre.

  • IVR (Interactive Voice Response) helps to make your company more efficient.

  • Our solution has a disaster recovery procedure set up so that we are always available to help even if our own systems encounter a problem.

Benefits

  • You do not need to buy and set up new facilities for a new contact centre because we do it for you.

  • Your business, or your customers, always have help at hand whatever the needs may be.

  • Problems can be solved over the phone without a site visit depending on what the problem may be.

  • Our after care service is free for our customers and you could provide this for your customers.

  • We can still help with problems even if you are not a customer – this is your choice if you wish to do this for your business.

  • It is better than a simple call centre as they accept other forms of communication such as email and fax.

  • Your customers will have more confidence in your business and services if they know you provide after care and support.

  • The solution we provide for you will be individually customised to meet the needs of your particular contact centre solutions.

  • No hardware and software costs.

  • No maintenance support costs.

  • No admin or training costs.

  • More information...

      Elite allows you to set up a new contact centre for your customer service needs without having to set up and purchase new equipment because we do all the hard work for you. The Elite hosted call centre is cost effective and provides all the voice and contact data you will need. We cover all types of communication compared to a standard call centre that only accepts calls, because now these contact centres accept calls, emails, text, video and web based queries. The centres use VOIP (Voice Over Internet Protocol) to deliver the communications both inbound and outbound. The minimum that the call centres require is an internet connection with browser and a USB headset, which we provide from our range of headsets and phone systems all listed on this website.

      Call centre solutions are a great way to get customers to choose your business over others, because they will have more faith in your service. If they know they have back up after their product has been purchased/installed (whatever the nature of your business may be), they are much more likely to invest. Customers need satisfaction, and having a lot of customer relations experience, Elite can help you provide to your customers what they have been looking for.

UK Telecoms News | Phone System News | 08 Number News » Contact Centre Solutions