Disaster Recovery Planning

Planning Disaster-Recovery
cnetre navigation top corners
Disaster RecoveryBusiness ContinuityContact Centre SolutionsRisk-AssessmentRe-Routing CallsContact Centre Solutions
cnetre navigation bottom corners

Disaster Recovery Planning

1. Make sure you use a telephony supplier that can deliver a network (hosted) DR plan via geo numbers. This will give you far more flexibility; speak to customers that already have systems similar in place.

2. Make sure you publish only 08 numbers and that no one can access the underlying numbers.

3. If your business is running multiple numbers for ad campaigns etc. Please Make sure that your DR plan covers all numbers (assess which are the business critical numbers and prioritise them first)

4. Have a number of DR actions within the plans, for example 1 could deliver to DR site 2 could delivered to homeworkers and 3 could deliver to mobiles.

5. Have web access and pin telephone access to invoke the plans.

6. Make sure your supplier has full access to your DR plans, in case off an emergency situation where you are unable to invoke them.

7. Store your system passwords in 2 secure locations.

8. Ensure DR plans are communicated to all relevant staff and practise running your DR plans quarterly.

9. Access how costly it would be to your business not to have a DR plan in place.

10. Make sure your supplier has appropriate SLA's to match your expectations

Call Conferencing

We all have such busy schedules these days.  Sometimes it’s hard to bring people together.  But, with call conferencing you can quickly, and cost-effectively, gather people together wherever they are. All you need is a phone and anyone can join in to share information and discuss ideas.

Through call conferencing you can get instant results. When you need a quick decision, or if you need to share new initiatives immediately, you can meet securely in your own private virtual meeting room. With a ‘conference lock’ you can stop outsiders from joining the call.

Call conferencing is particularly useful for disaster recovery as it allows businesses to communicate to their employees and carry on working even if people can't make it into work due to snow/bad weather/a business disaster. Call conferencing is on the rise, and last year increased by up to 1000% in last year’s winter period alone.

Features

  • MeetMe Add-in for Outlook Add your dial-in details to Outlook meeting invites.
  • Global Access Numbers Bring together participants from around the globe for the cost of a local or toll-free call.
  • MeetMe Mobile Controller Manage and control your calls from your Blackberry or Windows Mobile smartphone.
  • Recording Record any call and access it instantly over the web.
  • Online billing Monitor the charges and activity on your account

Benefits

  • Boost productivity- spend more time ‘doing’ – and avoid travel costs.
  • Get instant results. When you need a quick decision – or if you need to share new initiatives immediately.
  • Work more flexibly lets you work wherever you are – be it at the office or home or travelling. All you need is a phone.
  • Meet securely It’s your own private ‘virtual’ meeting room. And with ‘conference lock’, you can stop outsiders from joining the call.
  • End-user support and education programmes are available to you and your participants

UK Telecoms News | Phone System News | 08 Number News » planning