Disaster Recovery Re Routing Calls

Well this surely is the most unavoidable topic of late, it seems everywhere we turn we are being inundated with statistics, updates and predictions over our IT infrastructure – proving that now, more than ever, businesses must be making disaster recovery plans and backing up their systems.

Cybercrime costs the UK more than £27billion a year, new figures show, with attacks on computer systems, industrial espionage and theft of company secrets costing businesses alone at least £21 billion.

Security minister Baroness Neville-Jones said: "I don't myself believe that the successful combating of this kind of crime is going to lie primarily through prosecutions.

"I think it's going to be through much better defences and disruption - screwing up their network. It doesn't have to be an offensive capability, but it's perfectly possible as we know, just as an intruder can screw up a company's network, the reverse can happen.

"If you look at terrorism, if we'd relied on prosecution, we would have had lots of incidents by now. We have to rely to a very significant extent on actually disrupting the activity while in course."

By externally backing up your data, and making a full and complete business continuity plan should the worst happen will guarantee your business remains to live on as you’re left picking up the pieces.

Elitetele.com can provide you with a bespoke business continuity solution, don’t let yourself become scared of cyber criminals. It’s a scary world out there, but not if you’re prepared.

We couldn’t think of a better subject to carry on from our earlier post, which revealed that one third of all Internet users caught a computer virus last year.

Well, we were a tad worried for the future health of our telecoms, but no fear– Foreign Secretary William Hague has appealed to the governments to come together and agree a set of rules to prevent ‘cyber war’ between states.

Hague stated as he addressed the Munich Security Conference, that as recently as last month the UK had come under attack from a "hostile state intelligence agency" seeking to infiltrate the Foreign Office IT system.

We urge you to seriously consider investing in a business continuity and disaster recovery plan, as Hague disclosed that increasing reliance on computer networks had created new vulnerabilities.

"It has opened up new channels for hostile governments to probe our defences and attempt to steal our confidential information or intellectual property. It has promoted fears of future 'cyber war'.”

Although we don’t mean to thrust the element of fear to far into your minds – actually, yes, yes we do – we should realise how relying so heavily on our telecoms and business broadband can leave us open to possible threats.

Although necessary for the health of our business to continue working with our broadband speeds and services, we need to cater for them should anything go wrong.

Call Elitetele.com today for a disaster recovery plan, and ensure your business stays in business should the worst happen.

…Elite sent to me-

Nine calls re-routing
Eight video screens glowing
Seven call stats showing
Six IVRs saying
Five call record-ings!
Four mobile phones
Three NGNs
Two Swyx systems
And a way to queue my calls effect-ively!

Elite Telecom offer a Disaster Recovery Service that provides you with a pre-determined plan such as call re-routing, which can be deployed rapidly and reliably should disaster strike. A disaster recovery plan fully protects your IT and communications from loss of service and protects your business from loss of customers and loss of credibility. Disaster can strike in any form - floods, terrorism, Acts of God - even snow! So make sure you're covered with a disaster recovery plan from Elite.

We all hear horror stories about call centres – misunderstandings, shouting matches and like – so the recent news story about Allan Wardle shouldn’t really come as a shock to anyone. After signing up for a broadband connection with a well-known provider, Mr Wardle was unable to connect to the internet. He then rang up the call centre to report the problem and was routed to an outsourced call centre, apparently in India. Whilst on the phone Mr Wardle became involved in an argument with the call centre operator and the argument culminated in Mr Wardle being threatened – or more specifically, the operator threatened to ‘blow his house up.’ An alarmed Mr Wardle reported the matter to the police.

Now, this is an extreme example of the kinds of arguments and heated feelings that can happen when you’re on the phone to an outsourced call centre. For most people, there’s just something about call centre’s that can get on their last nerve anyway – maybe it’s the impersonality, the mechanical responses, the blasé tone of voice. That isn't all call centres though - just the bad ones. And outsourced call centres can be the worst because you also have to deal with overcoming language barriers and conversations can often drift away from fixing a problem to simply trying to understand each other. So as far as call centres are concerned, this story simply highlights the ongoing debate about the dubious merits of outsourced call centres.

Reroute If You're Astute!

Southern Florida has learned the value of contact centres what with the busy hurricane season of the last few years – protecting data and infrastructure has become a full time business. Businesses have begun to outsource their disaster recovery to professional businesses in order to protect themselves if disaster strikes – as it so often does in Southern Florida! One of the most valuable services provided by disaster recovery specialists like Elite is the rerouting of all calls – which makes sure you have a business to return to!