IP Based Telecoms IP Recording

IP Based Telecoms IP Recording

1. Look at reducing your call spend by getting free calls between sites anywhere in the world

2. Reduce your annual maintenance bill with zero maintenance costs.

3. Design your own bespoke, company business continuity plan with automatic and immediate re-routing of calls in case of circuit failure or office closure

4. Design your own bespoke, personal number business continuity plan with automatic and immediate re-routing of calls in case of circuit failure or office closure

5. Take control of your future telecoms spend with fixed costs per user

6. Implement a future proof solution

7. Offer your staff totally flexible and remote working options

8. Reduce your operating costs

9. Be contactable, any time, any place anywhere

10. Reduce your international call spend by installing a fixed cost solution in your suppliers premises

VOIP Recording

VoIP (Voice over Internet Protocol) is a way of making phone calls that is becoming ever more popular. Due to cost and efficiency benefits, VoIP phone systems are now common place in both businesses and homes and with the advent of numerous online VoIP services, more people will soon be taking advantage of VoIP phone systems.

In business it is often essential that calls are recorded for legal, regulatory and ethical reasons. Call recording from a traditional PBX phone system is a tried and tested practice however VoIP recording can sometimes cause confusion, with many businesses unsure if such a thing actually exists. Not only does it exist, it is also just as available as ordinary call recording solutions.

VoIP call recording is simply done by tapping into the computer network rather than phone lines. Elite Telecom can offer VoIP recording solutions to fit in with your business needs no matter what they are. To find out our full range of VoIP recording solutions, contact Elite Telecom today to speak to one of our experts.

Features

VoIP call recording comes with all the features of normal call recording. This can include:

• Bulk call recording offers customers the choice of recording all calls over the VoIP connection.
• Ad Hoc call recording allows your company to record a selection of random calls. This is mostly used for quality control rather than compliance.
• Elite will install and maintain your VoIP recording solution, offering your company 24 hour support.
• Elite will offer your company any added extras that we think will benefit your business, to be used in conjunction with the VoIP recording.

Benefits

VoIP call recording can bring many benefits to your company. Firstly though, you have the benefits of a VoIP phone system which can offer you cheaper calls, less hardware and more efficiency.

• Recording your VoIP calls can help your company to comply with regulations, for example, call recording regulations for the financial industry.
• Recording your VoIP calls can help you to improve the quality of your call centre as well as identify any problems that you might have.
• VoIP recording can be used for security reasons, to ensure that staff are behaving in a proper manner. It can also be used to ensure that staff are properly trained.
• The data gleaned from VoIP recording can be used to enhance your customer service.

UK Telecoms News | Phone System News | 08 Number News » VOIP Recording