IVR Global CSS IVR

Elitetele.com launches Global networked services, transforming your business in an increasingly converged world. Elite's integrated portfolio includes IP, data and voice services for multinational businesses, international carriers and internet service providers. Globalisation of the workforce, the switch to digital, outsourcing, realtime processes – each of the trends shaping today's connected global economy depend on one crucial thing: high-performance networking. Elite has the reach, capability and resilience to bring it all together and transform the way you do business.

Elite Global Services is prepared to bring your business all the advantages of a networked, converged world. We were among the pioneers who recognised early on that Global communication networks were changing the way we do business in fundamental ways. No longer are people required to be close together in order to work together. Multimillions of transactions can be conducted across any distance in real-time and hundreds of millions of people who didn't previously have access to the global economy can now be a part of it.

Systematically voice and data networks are converging into a single IP based infrastructure; fixed and mobile networks are also converging so that any device can communicate with any other. Communication and collaboration applications are available to any device at any time, giving the new world the reach, capability and resilience of networks that represent a new kind of quality.

The ever changing demands of businesses and subsequent leaps in performance demands a new kind of company, one that provides a single point of contact for high-performance, seamless global networking. Over the past few years we have worked dilligently to ensure that we have transformed our own organisation to offer this new breed of business requirements.

Going Far With IVR

9 out of 10 customers dislike dealing with foreign call centres, unsurprisingly. What does surprise me is that 1 out of 10 customers actually like dealing with foreign call centres – go figure. Back to the point though, the reason so many businesses use call centres that are outside the country is because it’s cheaper. Much cheaper. However, Global IVR is about to change all that. IVR stands for Interactive Voice Response and it’s a whole lot easier to be dealing with an automated voice than with a noisy call centre and a strong accent from "Bob"! IVR is now a global phenomenon too, so no matter where you go, you can give your customers a break!