IVR controls the interaction between an inbound caller and a phone system. Effective IVR scripting and voicing can often be critical to your businesses image and the customer service process, so it pays to get it right.
Elite develop your scripts and all aspects of your messages are selected: Voice, Words, Accent, Gender – all perfectly selected and created so that it coincides with the way you like to do business.
Say What?
“Welcome, to Elite Telecom! Unfortunately, all of our operators are busy at the minute, but we shall put you through as soon as one becomes available.”
“G’arternoon luv! How be thee? Busy at the mo’, right with ye soon arter’ twlef!”
“One is currently occupied; press any key to be transferred post haste, much obliged.”
“What up man. Press hash, yeh? Only joking. An advisor will be with you shortly.”
No matter what you want your IVR to say, or how you want to say it, Elite's professional voicing and scripting caters for all tastes.