If you don’t secure your customer’s sensitive card data you will be hit with a fine of up to £300,000*.
If you lack data security and suffer a breach, you will have to reimburse customers.
If your customer’s card data is stolen, you may not be allowed to process card payments again, destroying your business.
If, after all this, your card data still isn’t secure, you will be forced to pay £15,000* per month.
If you enjoy running a successful business…you will want to think about protecting your data.
Call centres are easy targets for fraudsters because card data is seen and heard by your call centre staff and it can also be gleaned from call recordings. According to recent statistics, the black market for card data is a huge business – and it’s still growing. Card data is now more valuable than ever.
According to recent information¹, 97% of businesses retain sensitive card details on call recordings and only 3% of UK call centres comply with PCI Guidelines. This puts the financial details of millions at risk.
CardGuard from elitetele.com is the solution. CardGuard is the only way to securely accept card payments over the phone.
-the customer phones your call centre to make a payment
-the agent has the payment verification screen open in CardGuard mode
-the customer is asked to enter their card details into the telephone keypad
-CardGuard hides the card numbers on the payment screen so they cannot be seen
-CardGuard masks the DTMF² so the numbers tones cannot be heard
-with CardGuard in place, no card details are spoken
See no details. Hear no details. Speak no details.
-CardGuard is completely PCI Compliant
-CardGuard enables you to allow all of your call centre staff to take card payments over the phone, rather than a trusted few
-With CardGuard there is no need for additional staff training for the handling of sensitive data
-With CardGuard you have no need of a ‘clean room’ as the agent is never in possession of sensitive data
-You have no need to switch off or alter call recordings with CardGuard as no sensitive data is spoken
PCI DSS stands for Payment Card Industry Data Standard Security. At the end of 2004, Visa and MasterCard aligned to improve card security at an industry level and created the Payment Card Industry Data Security Standard, soon joined by other major brands such as American Express. Being PCI Compliant as it is called, is mandatory and applies to all commercial operations that store, process or transmit cardholder data both manually and electronically.
PCI DSS is a set of principles and requirements around which businesses need to base their data security to become PCI Compliant:
Requirement 1: Install and maintain a firewall configuration to protect cardholder data
Requirement 2: Do not use vendor-supplied defaults for system passwords and other security parameters
Requirement 3: Protect stored cardholder data
Requirement 4: Encrypt transmission of cardholder data across open, public networks
Requirement 5: Use and regularly update anti-virus software
Requirement 6: Develop and maintain secure systems and applications
Requirement 7: Restrict access to cardholder data by business need-to-know
Requirement 8: Assign a unique ID to each person with computer access
Requirement 9: Restrict physical access to cardholder data
Requirement 10: Track and monitor all access to network resources and cardholder data
Requirement 11: Regularly test security systems and processes
Requirement 12: Maintain a policy that addresses information security
(PCI Security Standards Council (2006), About the PCI Data Security Standard (PCI DSS), Retrieved 14 September 2009 from www.pcisecuritystandards.org)
If your business accepts card payments then you must be PCI Compliant. This is where CardGuard from elitetele.com can help you.
The reputation of your company depends upon how customers perceive you. So if your business gains bad publicity for card data fraud, you could face a serious loss of business. Customers will not want to hand their sensitive data over to a company that has negligently lost card data in the past. So, to protect your brand, you need to protect your customers and to do that you need to be PCI Compliant. You need CardGuard.
Customers often have ‘card anxiety’ whilst paying by card over the phone, mostly due to negative press regarding card data fraud. If you make your customers aware that their card details are protected by CardGuard, they will be reassured.
As stated before, using CardGuard means that all of your agents can deal with card payments and without the need for a clean room too. Add this to still being able to use call recording and you really are on to a winner.
And once again let’s reiterate that with CardGuard you are PCI Compliant – which means no massive fines!
*RBS WorldPay - RBS WorldPay show a list of Fines on their PCI Compliance site which are imposed by the Card Providers
¹CallCentre.co.uk
²Dual Tone Multi Frequency
Please note the above websites are not in any way associated with Elitetele.com
Last year, Heartland Payment Systems became famous for having suffered the largest known data breach that involved card data from payments made. Now, there are rumours that the company has suffered yet another payment breach at a local restaurant chain in Austin, Texas.
According to Heartland Payment Systems, the breach was a controllable “localized intrusion initiated within the stores, either in their point-of-sale system or as a result of other fraud.” Heartland has said that the card data at the chain was not compromised. I’m sure that’s a huge relief for the customers. One word for Heartland – CardGuard!
PCI DSS is the Payment Card Industry Data Security Standard that was developed by the founding payment brands of the PCI Security Standards Council, including Visa and American Express, to ensure consistent and regulated data security procedures.
For any commercial operation that stores, transmits or in any way handles cardholder data, PCI DSS is a mandatory requirement, not only for the security of your customers but also for the security of your business. PCI DSS applies to both electronic and manual storing and handling of cardholder data. Should your business become the victim of credit card fraud and your customers suffer, you will be held accountable, which is why it is a good idea to become PCI Compliant as soon as possible. As card fraud is a rising crime, it is imperative that you protect yourself and your customers.
A massive card fraud operation has resulted in a four and a half year prison sentence for Theogenes De Montford, 29, of Blandford Way, Hayes and the rest of his gang may soon be following him.
One of the biggest chip and pin scams in the UK, De Montford was found with 35,000 card details and the majority of those came from a single garage - a Shell garage on Bluebell Hill in Maidstone, Kent. Cloned cards are normally sold on the internet black market for a huge profit.
In this case the card guard was no use as cloning equipment was placed on the machines and as people are normally in a hurry at petrol stations, abnormalities weren’t noticed at the time.
Police across Europe, the UK, America and Australia have arrested 178 people in a massive crime ring bust that involved fourteen countries, around £17 million and a two year investigation.
The main investigation took place in Spain and involved the cloning of credit cards. When police and security guards descended on the main labs, they recovered 120,000 stolen card numbers and 5,000 cloned cards. Apparently, the criminals paid shop workers to pass along card numbers – which is why CardGuard is such a good idea not only for PCI Compliance but also to stop your customers being robbed.
According to sources, the people behind the credit card fraud also deal in robbery, blackmail and money laundering. Let’s hope they go away for a long time!
If you think your private data is safe with the people who help run the country, you’re rather sadly mistaken. A recent Freedom of Information request by The Mail for information regarding unauthorised access to of the UK’s tax and benefit mega-database by council staff revealed scary results. Last year, there were 124 security breaches in tax and benefits department, compared to 20 the year before.
The UK council holds the tax and benefits information of 85 million people and to think that council workers are abusing that makes your blood boil. However, what troubles me more is the fact that tax and benefits automatically take down bank information. With PCI Compliance laws, telephone workers are not allowed to hear or see any of this sensitive data yet without products such as CardGuard and with below par IT security, how can we trust the council to keep our data safe? The truth is, we can’t.
Researchers at Cambridge University have discovered a protocol flaw that may allow crooks to use chip and PIN cards without actually having the PIN number. By inserting a device between the card and the terminal, criminals can trick the terminal and the bank into thinking that the PIN was entered and was verified. Even if the criminals enter a PIN, it will still receive approval.
Not only is this worrying when you consider data security, it also begs that question, who is liable? With new PCI Compliance laws businesses making it compulsory for businesses to keep customer data safe, they could be liable but it’s highly unlikely. The problems come when banks can only see a verified card payment while the customer is maintaining that it’s fraud. Very troubling.
A massive epidemic is sweeping the UK. Fraud is at an all time high and according to new information, 44% of people have suffered from credit card fraud while a further 42% have had their identity’s stolen.
The majority of people who suffered credit card fraud have not managed to regain their money back from banks and financial institutions and the public of the UK is blaming retailers. New standards put into place by the Payment Card Industry Council means that retailers have to have stringent security measures in place in order to protect customer’s card data and qualify for PCI Compliance. So if retailers are still losing the card details of people, they’re obviously not PCI Compliant yet!
A new survey published by PwC has revealed that the cost of cybercrime for UK businesses has reached a staggering £10 billion per year which negates the claims that cybercrime rates were falling.
The survey showed that 92% of large UK businesses questioned had experienced some kind of cybercrime whether attacks or the leakage of personal data. The cost of cybercrime continues to rise for companies as attacks increase in frequency and bodies such as the Information Commissioners Office are granted the powers to fine companies up to £500,000 for data loss. On average, large UK businesses are now having to deal with around 45 cybercrime attacks each year. Two years ago, this figure was 15.