(Source: Back to the Future - Full Report; Back to basics to get to the future Key findings for the future of UK Teleservice; The Henley Centre, January 2004)
(Source: Back to the Future - Full Report; Back to basics to get to the future Key findings for the future of UK Teleservice; The Henley Centre, January 2004)
No need to ever change your business phone number again. Your 0800 freephone number is yours for life. When BT run out of 01/02 numbers again and introduce new dialing codes you won’t have the hassle of re-printing stationary and marketing material. Simply re-route your 0800 number if you move business premises.
Give yourself a national presence - don't give the impression you are only interested in customers in your immediate area or generate the feeling that you only operate on a small, local basis.
Keep track of your advertising response rates. By using separate 0800 numbers on each of your advertisements, you can monitor the effectiveness simply by looking at your real time call statistics provided by elite telecom. Thus, you can save money by choosing the adverts that produce effective results based on your call statistics.
Save money - in almost all cases it is cheaper to have a customer call you on your 0800 number than it is for you to call them on their number (especially if they give you a mobile phone contact number). It is also far more likely to result in an incoming enquiry for your business.
Inspire Confidence - the most important thing you can do for a prospective customer is inspire confidence in them enough to contact you - nothing does that better than 0800 numbers.
Many companies have a free phone number which means that customers do not have to pay anything at all when they call the free phone number. Any number that begins with '0800' is a free phone number, and it is universally recognised as such. It makes no difference where the customer calls the free phone number from, however some mobiles charge customers for calling a free phone number.
Offering a free phone number has a wide array of business benefits. For example, people are more likely to call if it's a free phone number, so the business will receive a better response with a free phone number than they would have had with a paid number. Having a free phone number also helps give a positive image of the company, and people will think because you have a free phone number, that you care about your customers. Offering a free phone number obviously means that the company has to absorb the cost of the free phone number, and customers have a warmer attitude to these more caring companies. Companies that offer a service, or most charities, have a free phone number. They appreciate that many people need a free phone number because they may otherwise not be able to afford to call. Offering a free phone number allows the company to give something back to the customer, and the free phone number means they can ring from a pay phone or a house phone, and it is still a free phone number.
If a company has a special promotion then a free phone number is a good way to encourage people to call. Some phone calls take a long time and with a free phone number then customers do not get as frustrated, because the free phone number means there is no financial cost. A free phone number can also have memorable numbers to further support a marketing campaign.
Telephone helplines association latest ofcom proposal and response as regards to 080 numbers
How to get an 0800 number? – Well, getting one is the easy part, but having one and knowing what it’s doing for your company can often be overlooked – Elitetele.com are on hand to explain.
Companies snap up 0800 numbers because they presume people are more likely to call, this is true - but providing your customers with a free direct line isn’t the only reason why we are seeing a surge of investment.
The uproar of the ‘say no to 0870’ internet protests means that today’s average customer stuck facing a tough economy, are more savvy about the cost of phone numbers than ever – some even boycotting telco sites offering the more expensive numbers to clients.
This has meant that a lot of companies now fear backlash from their customer base. On the other hand - people can often be reluctant to purchase an 0800 number - presuming that there is no revenue to be made in comparison to 0845 or 0871 numbers – and that if your customers need to ring – they will - regardless of price.
Whilst both statements are true, there is much debate and internet gossip is rife, you probably find yourself a bit confused about which number may be best for your business.
Sometimes we think that advanced technological minds much prefer to sit and ponder the future of technology rather than actually fuel it. Some tech watchers are now saying that the end for phone numbers is nigh and it’s all thanks to the more convenient juggling of IP based telecoms and social networking.
With predictions declaring that the beloved phone number may have less than five years left in circulation before becoming obsolete, or facing severe decline, Nikhyl Singhal, co-founder and chief executive of voice-application startup SayNow, stated that people have lost the importance of the traditional phonecall, and kids are growing up without ever having to pick up a Yellow Pages.
He blames the wonder of social interaction over the internet, saying that the advantages of such methods far outweigh the traditional phone call, e.g. being able to send out group messages on Facebook.
VoIP services such as Skype are also adding to the vulnerability of the phone number, which offer cheaper calls than landlines.

We don’t believe in the demise of the phone number, as we think they will always be essential for businesses and a company's image, especially with regards to freephone numbers and other non-geographic numbers. However, whether this will soon be adopted by companies via VoIP rather than a traditional phone system is relatively unknown. (But there are lots of predictions).
Singhal says smartphones will be the essential communication device for contacting people however, but instead of punching numbers, users will be able to contact their friends through their social network accounts as accessed via their phones.
What do you think?
0800 numbers have been splashed all over our news recently, and as a result, have dominated our company pages. Their popularity soared (but for the wrong reasons) when independent regulator Ofcom brought the cost of calling the supposed ‘free phone number’ from a mobile phone to the attention of the public – not many people knew that this can actually cost up to 40p a minute.
Ofcom has announced plans to try and change this, but at the expense of businesses and charities, who are questioning where their revenue is going to come from.
08 phone numbers are commonly referred to as non-geographic numbers – or ‘NGN’s’ (for anyone who’s not a telecoms expert) but what advantages do 0800 numbers hold for businesses in light of these new changes?

Sure you’re paying for the cost of the call, but the return investment from having a freephone number can prove to be invaluable.
Unlike 0844 numbers or 0845 numbers, 0800 numbers are free for your caller, and the business providing the number has to pay for that call per minute. On a customer service level, this is unbeatable marketing for any company, it will also ensure you receive more calls than your competitors who may be charging.
It gives no clue as to your location, hence the term 'NGN,' so will enable your business to operate on a national level, this is especially important to small businesses who may want to appear larger.
0800 numbers also have other benefits aside from being free for your caller, 08 numbers can generally be routed anywhere, as you are not tied to a particular telephone line. Meaning you can work from home, and generally have more freedom outside of your four office walls.
NGN numbers can also be used with other services and products, such as call recording, and call queuing – which allows businesses to analyse and measure their successes, identify areas of weakness and offer serviceable improvements.
But how do you buy 0800 numbers? It’s simple, give us a call, or send us a web request and we’ll find a solution for you.

Call me on the line, call me call me anytime… 0800 numbers send a very clear signal to your customers about the value you place on communication with them. If a customer is scanning the yellow pages for a telecommunications company and find only one with a 0800 Freephone number, who would you call?
Removing the cost of calling with a 0800 number demonstrates that you actively welcome contact with your customers, giving your business a positive image. Your business will cover the costs of a call, showing customers you can be trusted.
Elite Telecom can offer your company a whole range of 08 numbers. To find out what numbers we have available and what they can do for your business, simply call Elite Telecom today.
Many organisations and manufacturers today use a toll-free number assigned from a special dialling prefix range (also known as an area code). These 0800 numbers are used to encourage customer loyalty, allow for friends and family to contact over long distances for free, make a sale or even enhance support. The 08 number may be used because the calling party is being charged in another way, such as technical support calls.
The first freephone service appeared in the 1960s, through the Post Office. It helped reduce the need for operators. The inventor of the toll-free system 800 number was a wry American scientist, named Roy Weber. Weber’s invention was called ‘Data Base Communication Call Processing Method. Today, this is more commonly known as a Toll-Free Call or 800 call.
If you have an international toll free 0800 freephone number, you generally only pay a small charge per call while the caller pays nothing. This is why more and more businesses are finding their way towards international toll free numbers.
Businesses use international toll free numbers in order to have a global presence for their business, please customers and offer good customer care. If a customer is to choose a service, one with a number that is free to call will always be more attractive.
Many charities and helplines also use international toll free numbers so they can allow more people to reach them. If you have a business, then an international toll free number is definitely the way forward!
Ofcom, the UK telecoms regulator, has published a consultation determined to settle an argument between BT and mobile operators T-Mobile, O2, Orange and Vodafone in regards to BT’s new 080 termination charges. The termination charges apply to 0800 and 0808 numbers on the BT network. Cutting a long story short, BT believes the termination charges for 080 numbers are fair whereas the mobile providers believe they should be paid for originating the 080 calls to the BT network. End result? Ofcom has concluded that all businesses revert to how they were before BT introduced the termination charges. Easy.
Speculation is rife following a report by Ofcom stating that in 2010 more calls will be made from mobiles than landlines. The figures stand at 44.5% calling from mobiles at the minute and are due to rise past 50% next year. If this occurs, then 03 numbers could become the new 0800 freephone numbers.
While 0800 freephone numbers are free to call from landlines, the majority of mobile phone networks will charge users for ringing them from a mobile. 03 phone numbers however, after being introduced by Ofcom, are generally included in free minutes making them the obvious choice for consumers calling from a mobile.