Phone Numbers Contact Call Centre Solutions

Elitetele.com uses a Global Contact Centre Solution platform to direct all incoming calls to the correct location, wherever you may be – however geographically challenging. All of our contact centre solutions can also come complete with a major disaster recovery and backup plan.

We provide our customers with a call centre for any questions, queries or problems that may arise during installatioin, consultation and aftercare. We also offer a hosting solution so that you can do this for your customers too.

The use of our call centres also provide you will call recording software to keep track of customer calls, and call reporting to lodge and date call reports to help build your business and encourage your staff.
Allowing Elite to host call centres for you saves you time and effort, we provide your equipment and your staff – saving multiple costs on hardware and software, whilst enhancing your business image and reputation.

If you find yourself itching to find out more (we don't blame you) then give us a call, and we'll show you how it should be done.

New rules coming into effect on 1st February 2011 will enable Ofcom to regulate the amount of silent calls companies make to consumers.

Silent calls occur when call centres ring a phone number and mistake a live voice for an answering machine. The technology then cuts off the call, resulting in a silent call. Some consumers who have complained have received 3 or more silent calls a day, often from the same company.

Now, Ofcom has laid down rules that state call centres can only use answer machine detection equipment once a day per household. At any other time, an agent must be on hand to answer the call. Should companies break this rule, Ofcom has the power to fine them up to £2 million.

Deutsche Telekom, telecoms giant and the parent company of T-Mobile, is to spend €45 million on making its sales and customer support more modernised.

In a statement, Deutsche Telekom announced its plans to build nine service and marketing call centres, five technology centres and twenty-eight marketing centres.

Over 3,500 staff of Deutsche Telekom will be relocated into the new centres once they are built. Deutsche Telekom is estimating that the modernisations will be complete around 2012 and will increase the competitiveness of the company.

After all the uproar about foreign call centres, BT has been making excellent progress on its promise of moving many operations back from India to the United Kingdom.

By next May, BT has predicted that all of the call centre support staff for its business broadband support line will be back in the UK. BT has around 11,000 support staff in the UK however in recent years, many call centres have been moved over to India where labour is cheaper.

BT has said that it will carry on delivering Technical Help and some specialist services from India.

The NHS Direct has come under fire and is to be replaced with a new 111 phone number and service.

At the moment, the NHS Direct phone number terminates to 3,000 professionals and nurses who are experienced and qualified. Now, in the interests of saving money and being more functional, the 111 number has replaced the current service and this terminates at a national call centre.

The call centre staff are not qualified professionals or nurses but they will receive training and will apparently be supported by a few nurses. The new phone number will serve to centralise the services.

A syndicate of telecoms companies are to offer hosted contact centre services in India. The syndicate includes Servion Global Solutions, Bharti Airtel and Cisco Systems, the popular unified communications and networking company.

According to the companies, the Indian call centre market is worth around $50 million (around £33.7 million). The contact centre services that the companies are offering will mean that other companies save money on things like software licences, hardware and staff overheads. Looks like the companies are betting on hosted contact centres being the next big thing!

Garlands Call Centres, once a reputable and growing call centre business, has gone into administration we are sad to say. Due to this, the North East of England will see the loss of around 1,000 jobs, which, coming so soon after the recession, is extremely unfair.

Garlands Call Centres worked with some of the biggest names in telecoms around from Virgin Media to TalkTalk to Vodafone. The Garlands Call Centres company had offices in Middlesbrough, Hartlepool Marina, South Shields and plans to open a new centre in South Africa. Sources say that staff were told abruptly over the PA system yesterday. So it’s a sad goodbye to Garlands Call Centres after 30 years of call centre service.

Gem, a call centre operator that is based in Northern Ireland, has announced that it will be getting rid of around 80 jobs from its three offices. In 2009, Gem planned on creating hundreds of for the Irish economy however, after two companies have declined renewing their contracts with the call centre operator, these plans have been scuppered for the time being.

Gem has three offices in Northern Ireland including one in Belfast and one in Londonderry. According to early reports, the Londonderry office looks set to lose twenty jobs while the Belfast office loses sixty. Gem is currently holding a consultation period.