Avaya Phone Systems

Avaya, popular phone system provider, has added yet more features to its well-received Aura SIP platform. The new features are due to a hike in demand for call centre features, particularly in the case of smaller businesses.

One of the foremost updates is the WorkForce Optimisation tool which allows companies to utilise call recording, analytics and quality control – staple requirements to run a quality call centre.

As well as the WorkForce Optimisation tool, Avaya has also upgraded the IQ analytics tool to version 5.1, offering companies a more effective way to handle calls.

Spun off from Lucent Technologies in October 2000, Avaya is a privately held telecoms company that call centre technology, telephony and networks. More recently Avaya has branched out into unified communications and other technologies due to acquisitions and expansion. With businesses making small tentative steps of recovery after the recent recession, if you're looking for a business phone system to invest in, Avaya could be the company for you.

The award winning Avaya IP Office phone system is probably the phone system you want to focus on. The Avaya IP Office is a phone system that uses voice and IP technology to deliver intelligent functions and cut costs, specifically designed for SMBs and designed as a scalable solution. This means that the phone system can grow with your business, saving you money in the future!

In conjunction with Avaya, a world-class business phone system manufacturer, ScanSource Communications has recently finished a two day IP Office Technical Sales Workshop aimed at Avaya’s channel partners.

The purpose of the IP Office Technical Sales Workshop was to educate resellers about the latest channel products, in order to provide salespeople with a wide knowledge of the products. In this instance, the workshop regarded the Avaya Release 6. ScanSource mainly taught the sales staff of reseller partners about Avaya’s Messaging Management for Essential Edition and Preferred Edition and the One-X Portal.

The workshop proved so popular amongst the resellers that ScanSource has scheduled additional dates.

Avaya, leading provider of business phone systems, has improved its Avaya Connect Professionals Credentials channel training and certification program. The esteemed Avaya Connect Professionals Credentials channel training and certification program allows Avaya channel partners to be trained about Avaya (and now Nortel) products so they can effectively provide products and services to customers. These improvements to the training scheme include:

-Avaya Certified Solutions Architect

-Avaya Certified Installation Specialist
-Certification Program Streamlining
-Subscription Pricing

Avaya, a leading business phone system provider, has announced the manufacture discontinuation of the Ethernet Switch (ES) 425. Avaya has given a last order date of 31^st May 2010. Avaya has recommended that its customers should review current Ethernet Switch 425 series purchases against their future network requirements, and make the necessary plans for transitioning over to the appropriate replacement product, which is the Ethernet Routing Switch (ERS) 2500 series.

Avaya, a leading business phone system manufacturer, has announced the extension of its Service Expert specialisation to channel partners that reside in EMEA – Europe, the Middle East and Africa. This will allow Avaya partners to deliver services in union with Avaya.

Under the Service Expert specialisation EMEA partners can access a wide array of benefits such as sales and support. The partners can also access Avaya Global Services. Happy days for Avaya partners!

With telecommunications becoming integrated into all aspects of everyday life, the healthcare industry is jumping on the bandwagon and turning to telecoms to improve service and patient care. IP phone systems and unified communications (UC) solutions are the services of choice for the healthcare industry and it seems to be that Avaya is the company of choice for most institutions.

Avaya IP Office 6.0 is a phone system with UC capabilities that includes video, presence, voice and collaboration tools. Increasing efficiency, mobility and the level of care patients receive, Avaya IP Office is the perfect choice for healthcare. The infiltration of telecoms into everyday life can only be a good thing.

Like Verizon and Cisco, Avaya has entered into partnership with LifeSize Communications. Like a high school disco, everybody seems to be grabbing a partner and heading for the floor.

In the new partnership, LifeSize Communication’s HD video conferencing solution will be made interoperable with Avaya’s Aura, the unified communications platform that is immensely popular. LifeSize HD video conferencing will be available for large or small group conferencing and with Avaya’s Aura businesses have centralised management and control as well as the ability to procure audio and visual over a single network.