Avaya Phone Systems
cnetre navigation top corners
more Phone-SystemsAvaya handsetsAvaya maintenanceAvaya installationAvaya accessoriesAvaya support
cnetre navigation bottom corners

Phone Systems Avaya

Elitetele.com video coming soon

1. Do some research, ask questions, take note of other organisations' telecommunications. You use it every day. Can you book, amend and cancel an appointment at your Doctor using just your key-pad? How did they record a conversation, then email it to their boss? Why did the company next door manage the winter-freeze better than we did? The questions are endless – this'll start the ideas flowing, can I do this, can I do that? The next step is to find a company whose imagination and creativity is in tune with yours.

2. You'll find hundreds of companies claiming they'll rock your world given half a chance, but be careful, there's rocking and there's rocking. Remember, this new relationship will span the lifetime of your system – you need a partnership, your business will change dramatically in the next 5-7-10 years, what appears state of the art today, could be obsolete tomorrow. Choose to speak with no more than three or four companies; one might be your incumbent maintainer, if you're still happy with them and of course a recommendation is always good. Beyond that, look for organisations who have associations with big names, BT, Cable & Wireless, O2 etc., companies who can demonstrate awards for innovation and customer satisfaction. Ok, be prepared, a little knowledge can be a dangerous thing, but no knowledge (in this instance) could be extremely painful.

3. Know what you have – how many lines, how many extensions, diverts, night service, fax machines, modems, door-entry, public address, and so-on and so-forth. If you're not the 'keeper' of the system, ask the person who is to join you in the meetings. The salesperson will make a much better job of the proposal if they have the correct information – only you can give them that. But that's the past, you want to move on, move forward, start a revolution…well not quite, but this investment could revolutionise the way you work. Ask more questions.

4. Ask where's the pain? What's holding the business back, why can't I… Do you want to replace people with technology? (if only). Do you need another member of staff but can't afford one? Do you want to keep better control of people on the road? Do you loose new business because the phone doesn't get answered quickly enough? Are you open to litigation, fraud, uncontrollable costs, people taking the proverbial…. The 'b' word comes next – what's the budget. No point in getting a price for a Lamborghini when you can only afford a Ford.

5. Be honest, explain clearly what you're trying to achieve. If you're looking for a figure to put to the FD for budget, come clean. Any company looking for a 'quick sale' will loose interest & clearly wasn't interested in designing and implementing a solution for you anyway – no 'box-shifters' welcome here. If you need a lease arrangement, are you really eligible? More homework. You should now be ready to receive your visitors. Quick check - done the research, identified the business issues, got an idea about money. The telecoms industry is a very mature market and there are very few unique features to be found anymore. The question is, who can make best use of what they have?

6. Can the company [this person in front of me is representing] forge a successful business relationship with my organisation? Do they truly understand what I'm trying to achieve? Will they work with me to design a solution? Are they innovative enough to revolutionise the way we work? Can they truly deliver on time, in budget? Will they support us for the next however manyyears? So you've got three quotations on your desk. Three companies, proposing three different products, not dissimilar in price and more or less in budget. But, poles apart with their submissions. Digital, IP, hosted…. Have any of these telecoms companies captured your imagination, did they 'wax lyrical' about their product, do they know their stuff, were they genuinely sincere about solving your business issues – be candid, can you work with them?

7. Ask to visit them, see a working demonstration, go armed with numerous questions, take colleagues. Assess the organisation, do they look stable, will they be trading in 12-months, ask for reference sites. Arrange a techy-to-techy conversation, 'my people talking to your people' 'what plugs in where', 'what talks to what', 'who writes the middle-wear' blah blah..

8. Ask your favourite proposer to send a qualified engineer to perform a full & detailed site survey. Insist they inspect every nook & cranny, leave no stone unturned. Show and tell - highlight cabling compromises, working practices, health & safety issues; discuss layout changes, personnel. Be precise, it'll come back to bite you if you're not. You're company of choice should now be in a position to offer a final proposal. Arrange a meeting to discuss their solution. Invite decision makers,technical colleagues, key users etc., and ask them to prepare their questions too. If possible do this at their site, let everyone see who you're proposing to choose.

9. Get everyone's buy in. Change is difficult to manage; the receptionist will probably use this new technology more than the MD & FD will. Not easy to give the seal of approval then renege on it. Happy with your choice? Confident? Ready to go? Hold on a minute….

10. Go back, have you achieved what you set out to achieve? Remember that research, rocking your world, ROI's. Business pain, solutions, benefits, stability, trust, buy-in. The future! Happy, confident = then go sign on the dotted line.

Avaya Phone Systems

All businesses need ways of reducing costs and improving efficiency and operations. One way to improve a businesses' communications system is to invest in a new Avaya Phone System. Most businesses are always looking for new customers, trying to keep the old ones and keep growing at a pace that suits the nature of the business and a new phone system is one way to help you do this, as well as helping you to reduce costs.

Avaya has over 100 years of experience in the telecommunications industry particularly in phone systems. By working with Elite, both companies can combine their expertise and create the right phone systems solution for you and your business.

Features of Avaya Phone Systems

Avaya Phone Systems support a range of features which will suit the needs of your business. Here are some examples:

  • Customer Relations Management

  • Computer Integrated Telephony

  • Voicemail

  • Remote LAN access

  • High speed internet access

There are a full range of other tools for communication that can be combined into one tool that will solve all communication solutions. To find out more features and which ones would be the most effective for your particular business, please contact us.

Benefits of Avaya Phone Systems

The Avaya IP Office family is the main system used for Avaya phone systems with different variations for each individual business. Here are some of the benefits:

  • Avaya has integrated high end voice and data applications with easy-to-use tools, enabling smaller businesses to use the same kind of system that is usually reserved for larger enterprises

  • Smaller businesses are now at no disadvantage to the bigger companies

  • This is an award winning telephone system

  • You can work from home with this system

  • It provides instant access to your phone system regardless of the location

  • You can log into any other phone system network and use your own personal number

  • Provides conference calling at any location

  • Phone Manager - with this every employee has personalised on-screen tools to manage their own communications

This phone system provides any company with a bespoke solution to meet their business communication requirements.

  • More information...

    • Avaya Phone systems allow smaller businesses to deliver cutting edge technology with smaller systems. With many different communications tools such as high speed internet, LAN access from any location, Voicemail and Computer Integrated Telephony, Elite Telecom can work with you to find the right Avaya phone system for your business.

      One of the features that the Avaya IP Office family supply is Phone Manager. This connects the phone handset with a Windows Desktop – either PC or laptop. This allows every individual employee to control their own communications with their computer or phone. They can access their call recording facility from their computer using Windows and the soft phone option, again suitable for any sized business.

      Businesses from all around Europe rely on Elite Telecom to provide and service their Avaya Phone System requirements. Using messaging, networking, conferencing, customer management and more, our customers are at ease with Avaya’s +100 years of history in communication systems. The expertise of Elite and Avaya combined creates the best, most individual solution for you. Your mind can now be put at ease, especially with our post-installation maintenance and support. This is available to all our customers.

      Our phone system solutions provide businesses with more efficiency and effectiveness with their communication devices, allowing the business to run with more ease and speed. These phone systems grow with your business at your own pace, providing you with all the essentials you may need. Allowing your customers, employees, partners and suppliers to communicate intelligently improves your status in the marketplace. These systems are allowing businesses to improveprofitability, customer relationships and employee productivity.

      A main advantage of Avaya IP office is being able to take your phone system or phone number with you wherever you go, providing instant access to your business. This means no more multiple numbers (i.e. mobile, home, office) – just one direct office number that you can access using your computer or laptop. Your employees can now work wherever they are, and can tap into conference calls too.

UK Telecoms News | Phone System News | 08 Number News » Avaya Phone Systems