Now, if you’ve ever been to the Middle East you’ll know it’s full of wonders and culture and this, that, the other- but what you’re more likely to have noticed is how most people in the Middle East (and I do say most, not all!) can’t actually drive. To clarify, they get behind the wheel, but they have no idea what to do once they’re there. Unfortunately, most of them are travelling at ridiculous speeds before they figure this out. Like most drivers over here actually, now I think about it!
Back to the point. Avaya have implemented contact centre solutions for traffic division Najm in Riyadh, Saudi Arabia to help unify all communications and manage the growing number of calls. Not only have Avaya implemented this system, but they also offer full support services – which considering the volume of calls Najm is likely to get, out there in the Middle East, this seems a somewhat foolhardy thing to do. Let it stand as a testament to the reliability of Avaya phone systems and their respective phone system support – we salute you!
The SMB makeover is open to all small business phone system owners with operations based in the United Arab Emirates with an employee headcount of up to 150. The makeover aims to help owners to assess and apply the right Toshiba support technology solutions that will help streamline their business operations.
Toshiba and Microsoft aim to educate SMBs on the importance of having sustainable technology solution which can help companies reduce total cost of ownership. “Many SMBs don’t have a dedicated IT department to provide in-house support. SMBs, as a result, may put together ad hoc solutions which don’t really help to solve the problem. ” – Big suprise there – “The makeover project gives us an avenue to inform businesses how to achieve sustainable solutions. Toshiba Support and Microsoft will help guide SMBs towards properly integrated solutions to increase productivity and efficiency,” adds Varghese.
Avaya and IBM announced an expansion of their alliance relationship to deliver unified communications solutions backed by newly Avaya Phone Systems Support certified security products for enterprise clients and government organizations, worldwide. Shh.
The two companies also plan to focus support on Avaya Aura – Avaya’s new unified communications architecture – by incorporating Avaya Aura Phone Systems into existing IBM converged communications services.