
1. Do some research, ask questions, take note of other organisations' telecommunications. You use it every day. Can you book, amend and cancel an appointment at your Doctor using just your key-pad? How did they record a conversation, then email it to their boss? Why did the company next door manage the winter-freeze better than we did? The questions are endless – this'll start the ideas flowing, can I do this, can I do that? The next step is to find a company whose imagination and creativity is in tune with yours.
2. You'll find hundreds of companies claiming they'll rock your world given half a chance, but be careful, there's rocking and there's rocking. Remember, this new relationship will span the lifetime of your system – you need a partnership, your business will change dramatically in the next 5-7-10 years, what appears state of the art today, could be obsolete tomorrow. Choose to speak with no more than three or four companies; one might be your incumbent maintainer, if you're still happy with them and of course a recommendation is always good. Beyond that, look for organisations who have associations with big names, BT, Cable & Wireless, O2 etc., companies who can demonstrate awards for innovation and customer satisfaction. Ok, be prepared, a little knowledge can be a dangerous thing, but no knowledge (in this instance) could be extremely painful.
3. Know what you have – how many lines, how many extensions, diverts, night service, fax machines, modems, door-entry, public address, and so-on and so-forth. If you're not the 'keeper' of the system, ask the person who is to join you in the meetings. The salesperson will make a much better job of the proposal if they have the correct information – only you can give them that. But that's the past, you want to move on, move forward, start a revolution…well not quite, but this investment could revolutionise the way you work. Ask more questions.
4. Ask where's the pain? What's holding the business back, why can't I… Do you want to replace people with technology? (if only). Do you need another member of staff but can't afford one? Do you want to keep better control of people on the road? Do you loose new business because the phone doesn't get answered quickly enough? Are you open to litigation, fraud, uncontrollable costs, people taking the proverbial…. The 'b' word comes next – what's the budget. No point in getting a price for a Lamborghini when you can only afford a Ford.
5. Be honest, explain clearly what you're trying to achieve. If you're looking for a figure to put to the FD for budget, come clean. Any company looking for a 'quick sale' will loose interest & clearly wasn't interested in designing and implementing a solution for you anyway – no 'box-shifters' welcome here. If you need a lease arrangement, are you really eligible? More homework. You should now be ready to receive your visitors. Quick check - done the research, identified the business issues, got an idea about money. The telecoms industry is a very mature market and there are very few unique features to be found anymore. The question is, who can make best use of what they have?
6. Can the company [this person in front of me is representing] forge a successful business relationship with my organisation? Do they truly understand what I'm trying to achieve? Will they work with me to design a solution? Are they innovative enough to revolutionise the way we work? Can they truly deliver on time, in budget? Will they support us for the next however manyyears? So you've got three quotations on your desk. Three companies, proposing three different products, not dissimilar in price and more or less in budget. But, poles apart with their submissions. Digital, IP, hosted…. Have any of these telecoms companies captured your imagination, did they 'wax lyrical' about their product, do they know their stuff, were they genuinely sincere about solving your business issues – be candid, can you work with them?
7. Ask to visit them, see a working demonstration, go armed with numerous questions, take colleagues. Assess the organisation, do they look stable, will they be trading in 12-months, ask for reference sites. Arrange a techy-to-techy conversation, 'my people talking to your people' 'what plugs in where', 'what talks to what', 'who writes the middle-wear' blah blah..
8. Ask your favourite proposer to send a qualified engineer to perform a full & detailed site survey. Insist they inspect every nook & cranny, leave no stone unturned. Show and tell - highlight cabling compromises, working practices, health & safety issues; discuss layout changes, personnel. Be precise, it'll come back to bite you if you're not. You're company of choice should now be in a position to offer a final proposal. Arrange a meeting to discuss their solution. Invite decision makers,technical colleagues, key users etc., and ask them to prepare their questions too. If possible do this at their site, let everyone see who you're proposing to choose.
9. Get everyone's buy in. Change is difficult to manage; the receptionist will probably use this new technology more than the MD & FD will. Not easy to give the seal of approval then renege on it. Happy with your choice? Confident? Ready to go? Hold on a minute….
10. Go back, have you achieved what you set out to achieve? Remember that research, rocking your world, ROI's. Business pain, solutions, benefits, stability, trust, buy-in. The future! Happy, confident = then go sign on the dotted line.
Swyx phone systems are software-based communication tools that suit all businesses, regardless of size or industry. Swyx phone systems are especially suited to remote workers and growing businesses, due to the system being software rather than hardware based. This also makes the Swyx phone system more attractive in terms of cost and scalability.
As a software application that works with Microsoft, Swyx integrates seamlessly into your existing network environment and allows you to take advantage of certain applications that other phone systems could not easily offer – applications such as unified messaging, call recording and conferencing capabilities.
Swyx is a recognised market leader for IP telephony and as the leading business telecoms supplier, Elite Telecom is perfectly placed to ensure that businesses get a Swyx phone system that is tailored to their company’s needs.
Swyx phone systems are just about as feature-rich as you can get what with applications such as SwyxWare and SwyxIt. No matter what your business is, with Swyx applications, you’re sure to find something to boost your productivity. Here is a short selection of features:
A Swyx phone system offers benefits to your business that are clearly visible from the get go. Elite Telecom can also offer its own benefits such as professional installation, servicing and maintenance and regular updates on new applications that could benefit your business. Here are a few of the benefits that having a Swyx phone system could bring to you and your business:
Swyx is a manufacturer of software based pure IP phone system, perfectly compliant with the Microsoft portfolio. As a respected and successful VoIP reseller, Elitetele.com can provide you with the benefits of such a revolutionary product.
For growing businesses, Swyx phone systems are an essential communication component, as they are totally scalable across numbers of users and sites meaning that you pay as you grow so that you never need to purchase a new phone system again.
Making calls via a PC and headset also leaves more desk space, not clogged up by bulky handsets – in fact, all that you need for a total Swyx solution is a desktop computer and an internet connection.
The VoIP market is growing considerably; according to TMCnet.com, the industry is expected to be worth a staggering $32.2 billion by 2013.
Swyx is a manufacturer of software based pure IP based telephone systems, perfectly compliant with the Microsoft portfolio. As a respected and successful VoIP reseller, GP Telecom can provide you with the benefits of such an impressive and revolutionary product.
For growing businesses, Swyx phone systems are an essential communication component, as they are totally scalable across numbers of users and sites meaning that you pay as you grow so that you never need to purchase a new phone system again.
With a VoIP solution there is no physical maintenance, no capital expenditure and a guaranteed outstanding quality of highly-effective security.
It also opens the spectrum for call handling extras – with the ability to record and manage inbound and outbound calls, also available from Elitetele.com.
Being a software application allows Swyx to offer functions that many of Elitetele.com's competitors can only offer through premium additions. These functions include convenient business call tools such as; Call Recording, Unified Messaging, Calendar Based Call Routing and unlimited, unrestricted conferencing.
A new study has revealed that businesses in the UK could be wasting money on telephone systems – as they are not checking regularly to see if they are getting the best deals.
Research carried out by YouGov on behalf of NewVoiceMedia stated that over a third of SME decision makers admitted to not having reviewed their system in the last 12 months.
Less than a third had reviewed their landline telephone system in the previous six months – this means that businesses are potentially missing the best value for money, as the economic market continues to fluctuate.
Furthermore 26 per cent of respondents admitted to not reviewing their business telephony services for over two years. Shame on you.
Jonathan Gale, chief commercial officer at NewVoiceMedia.said:
“With businesses trying to drive efficiencies and save money left, right and centre, it is surprising that they are overlooking the potential savings that could be made in this area – preferring to let the system plod along without any real idea of what they could be saving.”
Of the SMEs that did have a telephone system in place, the perceived disruption caused by the installation of a new system and the time involved were the two biggest turn-offs.

Gale commented: “Rewind ten years ago and to install a new phone system you would have had to shut the office for a day – costing the business time and money.
This is no longer the case. With the advances in cloud-based applications a new office landline can be set up in 30 minutes, without having to change the number.”
Elitetele.com can provide you with a business phone system solution that doesn’t necessarily mean a day less of business takings, call us today and let us find a bespoke solution for you – we can promise you the best deal, minimise disruption and keep your business flourishing.
Swyx is a leading business phone system supplier. It is well known for its software-based phone systems that are particularly popular with companies that have a lot of remote workers. However, Swyx is also popular for its integration of mobile phones to the common business phone system.
Recently Swyx has announced that it’s extended its fixed mobile convergence capabilities to support mobile phone devices that use the BlackBerry operating system. Swyx software is already compatible with Windows Mobile and Nokia business mobiles, and now that BlackBerry has been added to the SwyxWare platform, businesses have got it made!
A new study into business mobile phone users has shown that 94% of users would prefer having their voicemail delivered via text or email. Some phone systems such as the Swyx phone system do this as a matter of course – which is why they’re so popular with businesses.
Voicemail to text message or email solutions have the added benefits of being easier to read, quicker to read - as you don’t have to dial into a voicemail box – and easier to share with co-workers and clients. In our mobile world, it pays to have everything you need for business in the palm of your hand.
…Elite sent to me-
Two Swyx systems,
And a way to queue my calls effect-ively!
What better way to deploy eliteIQ than with a Swyx phone system? As a software application SwyxWare can integrate seamlessly into your existing network environment and also supports many of the Windows Features such as drag and drop call handling and Right Click configurations.
Swyx, a market leader in business phone systems and unified communications, has just announced the new Option Pack for SwyxWare, the unified communications telephony solution.
The Option Pack, which should be available in December, will give a greater telephony function to users of Lotus Notes. Functions such as voice messages in WAV/MP3 format, dialling from your contacts list and intelligent call routing will be made available to businesses with a Swyx phone system. Quite a Swyxy package!
New advances in technology obviously offer a whole new set of problems as well as advantages. Like with Smartphones. A recent security forum organized by a business travel company highlighted the disturbing notion of foreign governments monitoring your phone calls with one speaker claiming that the Chinese government monitors incoming and outgoing phone calls.
Less daunting but still disturbing is your own company being able to track you by your phone signal – no more sneaky sick days! However, while these advances in technology can have a negative side, they also have a positive one too. A smartphone may be the end of your “sick” days but a Swyx phone system can be the start of days working at home. You can route all your calls to one number and swap it from landline to mobile, meaning that you could quite easily stay in bed and work from your laptop! Technology may have its’ downs but it definitely has its’ ups too.