Phone Systems Swyx Swyx Maintenance

The Countrywide Accident Assistance (CAA) has implemented a Unified Communications system from Phone System provider Swyx. The new Swyx UC solution will replace the CAA’s existing telephony system to allow full integration with the company’s Claim and Repair Accident Tracking (CARAT) system, significantly reducing the time it takes to process claims.

When asked why Swyx, the IT Director of the CAA replied with what we at Elite have known for a long time – namely, that as well as great products, services and innovative technology, Swyx offers a maintenance service second to none! Now that really is dangling the CARAT in front of the donkey!

Swyx Phone Systems, a market-leading vendor of IP telephony solutions has been selected by The Consortium, the largest independent supplier of educational resources in the UK to replace their outdated TDM based system. The new SwyxWare ‘pure’ IP telephony system was implemented by Swyx partner GP Telecoms. The new system will enable the company to capture all its customer calls, and reduce call waiting time during peak periods. The Consortium employs 240 staff in the UK and is headquartered in Trowbridge, Wiltshire.

Business Support Director at The Consortium, Joe Caddell comments, “The problem with our incumbent system was its rigidity. For example, the call routing function was very cumbersome – to move staff from one type of call to taking another type required them to log out of one call queue and then log in to the next, resulting in missed calls. Maintenance was an on-going headache. ” Well, Swyx is definitely better than a couple of aspirin!