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| Elite Telecom > Phone Systems > Toshiba Phone Systems |
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Toshiba Phone Systems
Available in rack or wall mountable versions the Toshiba CIX range has built
in scalability, providing you with a solution that will meet your needs today
whilst allowing your communications to grow with your business.
Key benefits include:
- Designed for continuous technical enhancement supporting your business to maintain its competitive advantage.
- Flexible configuration allowing you to implement IP telephony cost effectively and with ease
- Common, extensive feature-set across all systems and handsets including remote workers
- Full range of applications including built in Uniform Call Distribution (UCD), messaging solutions, Automatic Call Distribution (ACD) Interactive Voice Response (IVR) and Computer Telephony Integration (CTI).
- Emanager – browser based programming tool with configuration wizards and multiple access levels.
- My Phone Manager, personal administration for individual users
If you choose a system from Toshiba you can be confident of investing in a
system that will fit your business perfectly; a system which will improve the
way you communicate and a solution that will provide the tools you need to
improve the performance and productivity of your business.
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Toshiba Solutions for contact centres
Flexible solutions allowing quick and cost effective set up a formal contact centre with as many as 360 agents, or an informal telephone-based marketing, sales or support team with just a few members.
Toshiba's contact centre solutions provide a range of features that make it easy to effectively allocate inbound calls among your call-handling personnel, with integration to back-office systems to automatically 'pop' caller's information as soon as the call comes in.
Key benefits
- Complete, seamless experience for customers, suppliers and business partners.
- Flexible call routing options including round-robin, VIP call routing and call-back.
- Vital, real-time management information allowing supervisors to make quick, informed decisions on how and where to make improvements.
- Efficient call recording solutions, ensuring that calls can be securely recorded for quality control, training, etc.
- Computer Telephony Integration (CTI) of back-office applications with the telephone system, ensuring that customer information 'pops' on the agent screen as the call comes in.
- Past performance can be reviewed as though in real-time, providing vital information for training and continuous improvement.
- 'Cradle-to-grave' analysis of specific calls, to match customer expectations to experience.
To find out more information about our Contact Centre solutions, use the related links on the right or visit our Virtual Office (above) , which provides scenarios to illustrate the applications and features of contact centres and remote working.
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