Toshiba Phone Systems

Toshiba

Toshiba Phone-Systems

Toshiba

Toshiba Phone-Systems

Toshiba

Toshiba Phone-Systems

Toshiba

Toshiba Phone-Systems

Phone Systems Toshiba

Toshiba Phone Systems

Available in rack or wall mountable versions the Toshiba CIX range has built in scalability, providing you with a solution that will meet your needs today whilst allowing your communications to grow with your business.

Key benefits include:

Designed for continuous technical enhancement supporting your business to maintain its competitive advantage.
Flexible configuration allowing you to implement IP telephony cost effectively and with ease
Common, extensive feature-set across all systems and handsets including remote workers.
Full range of applications including built in Uniform Call Distribution (UCD), messaging solutions, Automatic Call Distribution (ACD) Interactive Voice Response (IVR) and Computer Telephony Integration (CTI).
Emanager – browser based programming tool with configuration wizards and multiple access levels.
My Phone Manager, personal administration for individual users.

If you choose a system from Toshiba you can be confident of investing in a system that will fit your business perfectly; a system which will improve the way you communicate and a solution that will provide the tools you need to improve the performance and productivity of your business.

Toshiba Solutions for contact centres

Flexible solutions allowing quick and cost effective set up a formal contact centre with as many as 360 agents, or an informal telephone-based marketing, sales or support team with just a few members.

Toshiba’s contact centre solutions provide a range of features that make it easy to effectively allocate inbound calls among your call-handling personnel, with integration to back-office systems to automatically ‘pop’ caller’s information as soon as the call comes in.

Key benefits

Complete, seamless experience for customers, suppliers and business partners.
Flexible call routing options including round-robin, VIP call routing and call-back.
Vital, real-time management information allowing supervisors to make quick, informed decisions on how and where to make improvements.
Efficient call recording solutions, ensuring that calls can be securely recorded for quality control, training, etc.
Computer Telephony Integration (CTI) of back-office applications with the telephone system, ensuring that customer information ‘pops’ on the agent screen as the call comes in.
Past performance can be reviewed as though in real-time, providing vital information for training and continuous improvement.
‘Cradle-to-grave’ analysis of specific calls, to match customer expectations to experience.

To find out more information about our Contact Centre solutions, use the related links on the right or visit our Virtual Office (above), which provides scenarios to illustrate the applications and features of contact centres and remote working.

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UK Telecoms News | Phone System News | 08 Number News » Toshiba Phone Systems

Toshiba’s Taster
If you’re a small or medium sized business and you’re not too sure what all the hoo-ha is about unified communications, then Toshiba have come up with the perfect solution that allows you to get the swing of unified communications without completely betting the farm on it. Toshiba are offering the new Strata Messaging solution that can be used in conjunction with the Toshiba Strata CIX family of IP business phone systems. Strata Messaging is a unified messaging system that costs less than completely overhauling your company to include unified communications. Think of it as a taster!
November 19th, 2009 | 05:58 PM |
Toshiba And Polycom
Polycom and Toshiba have just announced that Toshiba will be selling Polycom’s KIRK digital enhanced cordless telecommunications systems. Including handsets and servers, the KIRK family from Polycom will be available through Toshiba and Toshiba partners. Toshiba distribute quite a few of Polycom’s communications systems including the SoundStation family.

Polycom’s KIRK solutions are now certified as interoperable with the ever-popular Strata CIX IP phone system family from Toshiba. By working together, Polycom and Toshiba aim to give their customers an enhanced telephony solution!
November 13th, 2009 | 05:39 PM |
Toshiba Phone Systems With SIP
Get ready – because if you have a Toshiba phone system, or more specifically, a Strata CIX VoIP (Voice over Internet Protocol) phone system, then your day is about to get a whole lot better. Toshiba, in conjunction with another company, can now provide SIP (Session Initiation Protocol) Trunking on their phone systems. The service will allow Toshiba CIX phone systems to communicate over IP within the company but also outside the company. With a SIP Trunk, the traditional PSTN (Public Switched Telephone Network) lines will be replaced with PSTN connectivity for a better service – good news for Toshiba users!
September 30th, 2009 | 01:21 PM |
Toshiba Phone Systems Teach Teachers A Lesson
Toshiba have launched a new promotion to give a free SoftIPT licence for any teacher using a Toshiba laptop but it applies only to primary and secondary school teachers. Toshiba’s SoftIPT application turns a computer into an IP (Internet Protocol) phone, allowing teachers to make, receive and handle calls.

With the SoftIPT phone system, teachers can make calls from classrooms or be reached in staff rooms, freeing up valuable time for them and their students. Those who can, go to Toshiba.
September 28th, 2009 | 02:48 PM |
New Toshiba Totty
Toshiba’s recent TG01 launch has been cited as a bit of a disappointment in comparison to Toshiba’s usually excellent phone system standards. Although it looks kind of sexy, the clunky feel of the TG01 makes it a bit of a sheep in wolves clothing.

The TG01 has pretty much everything you’d expect from a Toshiba phone – it has the looks, it has the software, it has the flashing LEDs – but this time Toshiba, it doesn’t quite have the quality! But if you don’t mind the odd internet glitch or the heavy-handed touch you have to use, then you could do worse for a phone – you could still have a nokia 6210.
August 10th, 2009 | 02:26 PM |
Toshiba Exec Sees Increased Demand For UC
Following our recent spotlight on mobile unified communications we spoke with Jon Nelson, a product marketing manager at Toshiba Phone Systems, about his company’s take on UC. In particular we discussed market conditions, the uptick in UC and fixed-mobile convergence, and how Toshiba is helping dealers and customers cope in a tough economy.

Toshiba offers a range of IP telephony systems starting at the high end with the Strata CIX1200 serving up to 1,000 users down to the Strata CIX40 designed for a few to 24 users. Modular software applications and design allow users to pick and choose add-ons such as messaging systems and call center applications. Toshiba also offers a variety of endpoint device choices including both traditional digital phones and IP phones, along with wireless IP telephone handsets, cordless DECT digital telephones and softphones, with dual-mode smart cell phone support provided by the company’s uMobility FMC solution!
August 5th, 2009 | 02:18 PM |