Phone Systems Type Company

As a telecoms company, we sometimes look at other telecoms companies in disgust, rolling our eyes, tutting our mouths and disapprovingly shaking our heads. But due to our diligent and politeful nature, we never name and shame.

However, we had to bring this story to the attention of customers and potential customers everywhere – when a Clitheroe therapy centre took the strong decision to change their telephone provider, they were left waiting two weeks without calls and lines, or internet.

Wendy Loudon and Debbie Featherstone who run The Gateway Centre, were without phone lines for almost two weeks when they were approached by a telecoms firm offering a ‘better deal.’

London-based Xln Telecom has not connected the centre in Castlegate, causing the business partners to lose thousands of pounds due to disconnection to their customers, and the outside world.

Wendy Loudon said: “They told us it was going to be a flawless transfer with absolutely no disruption.

“We have had to rearrange and cancel a number of sessions because people can’t get through to us. It is disgraceful and it has costs us thousands.”

We think that this is disgusting – we know how much businesses rely on their telecoms to promote, encourage and grow customer bases.

Without connection to the outside world, companies place themselves at a disadvantage – cutting them off from customers, and straggling to find new ones.



Elitetele.com can provide all sorts of telecoms solutions for your company – from a simple business phone system to manage high amounts of calls, to business broadband and IP-based telecoms intending to save costs and promote productivity. 

Our advice to Wendy Loudon and Debbie Featherstone would be to pack up ship altogether, and find another telecoms company – if this is how long it takes to install the solution, what does it imply for the future of their business relationship?

It’s all well and good for these companies to continue grabbing new customers, but where will they get if they don’t bother to keep their current customers satisfied?