Technical Support
Elite are very proud of their Technical Support Department. Depending on how
complex your solution is will determine when the technical support team get
involved.
Whether you have a simple product or a more complex solution being built, we
ensure that our technical specialists take you through every step of the
process. Discussing the specification of the solution, agreeing on a go live
date and updating you on the progress of your build to ensure the implementation
of the solution is seamless.
We are also responsible for ensuring you maximise the benefits of the
delivered solution and that you receive the required training either at Elite or
on-site.
This is all part of the Elite Technical Support service.
Once your solution is live, the dedicated Technical Support team can be
contacted for any assistance you may need and will also meet with you on a
regular basis to review the service and to discuss new technology and products
which can also be of benefit in addition to the original solution. |
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At the point that you enter into a contract with Elite we provide you with a
Service Level Agreement that is bespoke to you and your range of products. This
means that unlike our competition who may provide you with a ‘one size fits all’
agreement, we specify what we consider your needs to be and then address them
with the contract.
Customer Support
The Customer Support Team was nominated for the National Business Customer
Service Awards in 2005, making it to the final 3 alongside Orange and T-Mobile
and also contributed largely to the fact Elite won the Orange National Business
Award for SME of the Year in 2004. The Support Team, specifically Technical
Support, were also a major factor in Elite Telecom being named as one of
Britain’s fastest-growing private technology companies in 2005 and 2006, as we
were listed in the fifth annual Sunday Times Tech Track 100 league table,
sponsored by Microsoft.
When you sign a contract with Elite our Customer Service Team are immediately
briefed with the exact nature of your requirements. They then make it a priority
to establish a link with you and set deadlines on ensuring you are up and
running as quickly as possible.
From the moment that you sign as a customer you have constant access to the
team – any problems with training issues, retrieving statistics or any technical
advice needed, they will always be happy to help.
Our Customer Service Team is at the centre of everything we do – meaning that
you, the customer are our number one priority.
Contact our Customer Support
Contactable on 0871 66 33 222 between 8.15 am – 6.15 pm or via email on customerservices@elitetele.com
24/7 Emergency Support team
We understand that our customers do not operate a 9-5 normal working day and
we want to provide them with as much flexibility as possible to be in control of
their own telecoms. We give our Gold and Platinum Customers a 24hr Support
Number in case of emergencies. |
