Unified Communications Unified Communications Benefits

Orange recently polled more than 600 Chief Information Officers (CIOs) from multinational corporations (MNCs). The poll found that Unified Communication (UC) solutions have drastically increased productivity in many MNCs. Many companies found that before using a UC solution, they were having to keep track of numerous communication tools which hampered progress. Now with UC features such as audio and video conferencing and integrating mobile devices into the enterprises, the productivity of MNCs has increased!

UC - Revolutionising Contact Centres

So you call up a contact centre. Wait on hold for a while. Get through to an operator finally. Only to be told that to deal with your problem, you’ll have to ring another number. Sound familiar? Well with Unified Communications the benefits are numerous and this is a scene from the past!

Now, if self service technologies can’t solve your dilemma, you’re passed on to an operator who, thankfully now has your information on screen and who will immediately patch you through to an outside source if s/he can’t solve your problem. Now that’s refreshing.