Unified Communications What Is Unified Communications

Unified Communications What Is Unified Communications

1. You need to access your existing infrastructure to establish which parts of unified communications are beneficial to you for you to increase productivity within your business. Elite can help you to do this.

2. You need to establish which forms of communication you use within your business before we unify them, otherwise you can have an overload of communication solutions which doesn't simplify things, it only makes it more complicated.

3. You need to establish which forms of communication you use within your business before we unify them, otherwise you can have an overload of communication solutions which doesn't simplify things, it only makes it more complicated.

4. It is advised that you have your exchange server hosted to reduce your outgoings on things like the hardware and software that deal with it, and to reduce the risk of server failure because this can be vital to the general workings of a business.

5. As well as your exchange server you should get your Microsoft server hosted as well because it removes the need for capital investment.

6. Bring instant messaging into your company for immediate contact between workers. There are many available such as MSN or Mac Messenger, and through these you can integrate voice, video and file sharing.

7. Use presence as a tool within your working environment as it can be vital for a business so by using a communicator, you can see if your contacts and essentially your recipients are available to contact.

8. Use seamless escalation because If you use phone calls and email/instant messaging, then you can respond to them in different ways once your communications are unified, for example, escalating an instant messaging session into a phone call.

9. Move all meetings to your desk with unified communications. You can streamline all communications between customers, co-workers and vendors to send them straight to your desk with applications such as online meetings saving on time and costs.

10. Make sure you have your unified communications strategy planned ahead. The transition can be complex so you need to minimise the negative effects on your business before taking advantage of the positive.

What is Unified Communications

Unified communications is not a product that we sell, but more of a solution involving a user interface for integrating a business’s communications such as email, instant messaging, presence information, phone systems and any other type of communication your business may use.

Basically, UC is like putting all your eggs in one basket, all your communications in one place. It makes room for greater productivity within your business and it is becoming increasingly popular.

Features

• This solution streamlines your business’s communications, manages work flow, optimises business processes and eliminates dependencies on media and devices.
• Your business can select one (or more) interfaces that you would prefer all your communications to go to. This might be a desk computer, home PC, laptop or mobile phone. All you need is a broadband internet connection for this to take place.
• Our solution allows workers to manage multiple functions and applications whilst staying connected to each other throughout the use of other processes.

Benefits

• Elite telecom specifically designs the unified communications for your particular business and makes sure that the solution meets all of your needs and not too much so that we are not giving you any extras that wont be beneficial to you.
• The main benefit of Unified Communications to businesses is that the users can access more than one communication application through one interface allowing for more flexibility and better productivity.
• You can decide which interface you would like all your communications to go through whether it is your desk office computer, a home worker’s own computer, laptop for on the go or mobile phone. The only thing you need for all this to work is a secure broadband connection.
• You can now reply to your communications in whatever way you prefer, for example, you can speak back to someone on the phone instead of typing, reply to an instant messaging conversation by video conferencing and you can even answer your desk phone from a remote location.
• Unifying your business communications through us means that you will be provided with a full IP based system so that you can extend your communications throughout the entire business giving your employees access to the companies communication system wherever they may be.

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