About Elite

As one of the UK’s leading unified communications and business telecoms providers, Elite Telecom can deliver an unrivalled product portfolio designed to increase productivity, cut costs and deliver an excellent return on investment.

As a result of over a decade of success in the industry, Elite has strong, long-standing relationships with all major network operators and Tier 1 carriers enabling the organisation to provide a niche product and service offering - far more advanced than any one single provider in the industry.

This business model means Elite is not bound by generic off the shelf products or services and is not tied to any one network provider. This gives Elite a powerful position in the communications market, allowing it to design and build bespoke solutions for businesses which add real value and dramatically increase efficiency.

Elite Telecom was founded in 2000 following the deregulation of the telecoms market and became the first truly independent telecoms provider. Since then, Elite has advanced as fast as the technology it provides, with organic growth and six strategic acquisitions under its belt Elite expanded into the unified communications sector. Elite Telecom now offers the most diverse range of telephony from traditional systems to up to the minute technology designed to equip businesses for the future.

Growth is at the heart of Elite Telecom. The business continues to grow year-on-year, exceeding targets, expectations and gaining further market share. With offices in London, Lancashire and Shropshire, Elite can operate in all areas of the UK. In 2005 Elite Telecom made the move into the international markets by opening an office in Madrid, which gave it access to Pan European Networks.

Elite works with a range of different sectors including; travel, retail, finance, sport and leisure and education, and has implemented bespoke solutions for some of the biggest names in Europe. In 2012, Elite Telecom was the first and only unified comms provider to establish a specialist sports division that caters directly for sport clubs, whom often have large and passionate fan bases and so require high performing telecoms frameworks. Elite provides the best possible service, quality and value ensuring that the customer experience is always second to none.

The People

Elite believe in the premise that ‘success breeds success’ and is constantly looking for fresh talent and expertise to join the ever expanding team. With this in mind, Elite has made significant investment into the training and personal and professional development of its people, which in turn has enabled Elite to exceed targets, surpass goals and offer expertise in all areas of communications from hosted technology to hardware and from inbound solutions to data and IT.

The Elite Training Academy was launched in 2008 to nurture and develop the young and talented into professional business people, which has been an integral part of Elite’s growth. The Training Academy is an innovative, challenging and rewarding environment which is referred to as the breeding ground for the future of the organisation.

Elite Telecom is confident in its team, from pre-sales consultancy to billing and fault handling, and has a dedicated and friendly team of staff to assist every step of the way. The staff at Elite Telecom invest the time to get to know each customer to deliver the most personal service, priding themselves on a high level of knowledge and understanding of the systems, products and services each client uses, as well as determining which solutions they may benefit from in the future. This enables Elite to provide the most cost effective, business critical solutions that will add real value – such a personal approach is truly incomparable to any other provider across the communications market.

The Elite Approach

Elite understands that all customers are different and have varying communication requirements, so Elite builds bespoke solutions for each individual customer, something you won’t find elsewhere in the unified comms industry.

Every Elite customer receives a dedicated Account Manager as well as a Customer Service team, offering 24/7 support for those who need it. This individual client focus has not gone unrecognised as over 90% of customers surveyed by Elite say that the organisation managed to meet or exceed overall expectations in this area.

Elite’s attentive approach is what sets it apart from its competitors, always putting the customer experience first. Its experienced Account Management team also offer regular reviews to ensure clients are utilising the best deals and best carriers for their requirements.

Awards

Elite Telecom is the only unified communications provider to have ranked four times in the Sunday Times Tech Track 100, which identifies the 100 fastest growing technology companies across the UK. In 2009, Elite also won the KPMG/O2 Business of the Year award.

Continuing the awards success, Elite was named as the fastest growing privately owned technology company in the North West by Lloyds Development Capital Hot 100.

Since it began, Elite has consistently grown year-on-year in terms of revenue, profitability and market share – but it won’t stop there. As Matt Newing, CEO, says: "If we are not growing, there’s no point getting out of bed."