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IVR, Call Recording Business Telecoms |
Call Recording
Network, Nice, Hardware, On Demand, more ...
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Disaster Recovery
Disaster Recovery Plans, Immediate Call Re-route.. |
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Business Broadband
SIP Trunking, ADSL Broadband, SDSL... |
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Phone Systems
Toshiba, Avaya, Swyx, Panasonic, Siemens... |
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08 Numbers
0800 Freephone, 0871, 0844, 0845, 0870, Int... |
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Call Statistics
Online Call Statistics, Answered, Unanswered... |
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Business Mobiles
Vodafone, O2 Business Tariffs, Nokia Mobile... |
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Priority Queuing
Queue Jump, Orderly Queuing, Live Queuing... |
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Voice Over IP
VoIP Business Systems, IP Recording, SIP... |
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Data Storage
Manage more data, more efficiently, keep info... |
IVR (Interactive Voice Response) |
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| IVR or Interactive Voice Response is a system used to partially or fully automate your incoming calls.
An IVR will streamline large call volumes and direct the user to the specific department or relevant 1st line support. IVR can fully link into CTI (Computer Telephony Integration) to allow for full cross platform integration, so before your agent answers the phone they are prompted with the callers specific details. read more about IVR and how it can help your business. |
Call Recording
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| Telephone Call Recording is an efficient way to know the current activity profile of an employee. An expert line manager can listen to a recorded telephone call and trace out the positive and negative points of any employee just by playing back their recorded call. |
What We Do |
| Operating within the Business telecoms sector, Elite Telecom are the UK’s leading business telecoms provider. With the most advanced product offering available, Elite Telecom specialise in the design and build of bespoke telecoms solutions for businesses which add real value and increase efficiency. |
Benefits |
| Elite’s innovative telecoms products reduce queuing time for callers and increase the efficiency for end users, ultimately reducing the cost per customer acquisition whilst increasing overall customer satisfaction. Elite’s innovative telecoms products provide businesses with tangible and quantifiable facts regarding the performance of their business. |
Our Products |
| Elite Telecom’s impressive range of products and services include; call recording, call queuing, call diverts, online call management, IVR, disaster recovery, data storage, data solutions (both on and off site), broadband, ADSL, SDSL, MPLS, leased lines, telephone systems, telephone systems maintenance, video conferencing, VOIP, 0800 free phone, 0871, 0844 and 0845 non geographical numbers. |
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