The Leading Unified Communications Provider
0844 875 8880

Customer Support

Here in Customer Support we pride ourselves on knowing our customers and providing a service which you would be happy to recommend to someone else.

Our team has a wealth of experience in telecoms, ranging from fault specialists to switch engineers.

We encompass several functions in our area and are more than happy to answer queries and offer advice on any of them:


Our fault team are here and ready to resolve any service issues you may have. We offer conventional and bespoke care levels and also operate a 24/7 emergency support service should your business require that extra level of service assurance.


We process orders for the full product set that we offer here at Elite. Our provisioning team will pick up your order within one working day and will endeavour to beat our SLAs in every instance. We have a strong understanding of the telecoms industry and resilient supplier relationships which have given us a robust provisioning team.

Customer Service Enquiries

Our enquiries team are here to offer any general help you may need. If you need to ask us a question, get some advice or enquire about a service you have with us, please do not hesitate to contact us. We are more than happy to help.

We are passionate about service.

Customer satisfaction is okay, but we think you deserve more!


How do I log a fault?

If your Elite telephony services are not functioning the way they should or you suspect a problem, simply telephone Elite on 0844 875 8880 or send an email message to Elite will log the fault and repair it as quickly as possible!

How do I place an order?

If you are an existing customer you can place an order for a new product or service by contacting your account manager at Elite. If you would like to amend an order or enquire about the progress of an order please call us on 0844 875 8880 or email us at

How do I make a general enquiry?

If you wish to enquire about any aspect of Elite service, then do not hesitate to contact us by telephone or email between the hours of 8am and 6.15pm. We are always happy to help!

Telephone: 0844 875 8880


How do I make a sales enquiry (new customers)?

You can use the contact us form or email

Download the user guide Enlighten e-billing Manual