News
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Half of SMEs Missing Out on the Advantages of Video Conferencing, Poll Reveals
Despite a recent post citing that 2013 is the year of video conferencing, a poll by Enterprise Nation suggests otherwise – particularly where SMEs are concerned. -
Poor Customer Service Costs UK £12 Billion Every Year
This week it has been revealed in a white paper by a UK cloud contact centre vendor that bad customer service is leading to a staggering loss of £12 billion every single year. -
Retail Businesses Must Look to UC to Survive Over the Next Two Years
The way consumers shop, interact and communicate with brands has changed but there are still many retailers relying on legacy systems and outdated retail ideology – and yet they’re surprised that they are not getting through to customers. -
Need for Disaster Recovery Increases as Contractors Cut Corners
With the recent collapse of labour blocks in Bangladesh, you’d be mistaken in thinking that this is strictly a third world problem. A new report from Real Business states that as contractors look to save money, British companies are building unsafe buildings that are putting lives at risk. -
Unified Communications Platforms Promote Use of BYOD
Supporting a mobile workforce has become increasingly difficult, with new trends BYOD (bring your own device) and CYOD (choose your own device) bringing new-found security concerns to businesses. We explain why unified communications is the perfect, reliable mobile policy. -
Mobility Driving Uptake in Unified Communications
A new study has found that one of the main catalysts for unified communications (UC) adoption is our increasing reliance on mobile working. Not only that, but the survey further suggests around 80% of businesses will be looking to implement UC over the next two years. -
What’s new with SwyxWare?
Swyx is always bringing new and exciting features to the hands of businesses with its unified communications portfolio. With the latest SwyxWare release, your business could be taking advantage of the following additional functions: -
Serviced Offices Increasingly Popular Choice for UK Businesses
The serviced office industry is thriving as businesses are reluctant to commit to long term office leases. This makes it the perfect time to upgrade serviced offices to a more flexible, IP based infrastructure that is able to accommodate different sized and types of organisations. -
How do SIP and VoIP Work Together?
SIP is a modern day connectivity solution introduced to improve telephone communications all over the world. SIP trunking (Session Initiated Protocol) is used to turn your average office telephone system into a powerful internet telephony service – or VoIP (Voice over Internet Protocol). -
Call Centre Agents Slowed Down by Ineffective Technology
A recent survey by Rostrvm Solutions has found that staff productivity in call centres is being hampered by a daily battle with too many desktop applications. - 1 2 3 > Last › >