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  • Consumers clueless over what happens to financial information they give call centres

    By Matt Newing - Monday, 13th July 2015

    In the midst of the most significant changes to data protection in the EU since 1995, ninety-seven per cent of UK consumers still don’t know what happens to sensitive information they give to call centre operatives over the phone, according to a new survey by Elitetele.com.
  • Don’t let travel disruption strike out your business productivity

    By Matt Newing - Wednesday, 8th July 2015

    In the face of today’s most recent London Tube strike, it comes as a huge shock that 60% of organisations are still yet to even consider remote working policies, but this latest industrial action only goes to prove the importance of businesses using the available technology to aid remote working, thus preventing loss of productivity during these types of disruptions.
  • How do SIP and VoIP Work Together?

    By Jon Loftin - Monday, 22nd June 2015

    SIP trunking (Session Initiated Protocol) can turn your average office telephone system into a powerful internet telephony service – or VoIP (Voice over Internet Protocol).
  • Paving the way for smoother university clearing

    By Andrew Turton - Monday, 15th June 2015

    Every year universities throughout the UK face the same colossal challenge. Each one has to temporarily enhance their communication infrastructure overnight to cope with the increased demands of students contacting them to confirm course places or go through clearing.
  • Elite Telecom launches free tool to prepare businesses for Ofcom changes

    By Matt Newing - Thursday, 4th June 2015

    Prompted by Ofcom’s new regulations for B2C businesses using NGNS coming into force on 1st July, Elite Telecom has launched a free online tool to provide the specific wording to be used to advertise the cost of a call.
  • Why Expense Management is Key to Successfully Mobilising the Workforce

    By Russell Horton - Friday, 8th May 2015

    Increased agility and great customer satisfaction are key parts of a successful business today. With this comes the need to give employees better access to company data on the go via both corporate owned devices and through BYOD schemes. However in the rush to mobilise workforces, many organisations are overlooking the need to manage the process cost effectively.
  • Cloud Security for Your Business

    By Simon Smith - Friday, 8th May 2015

    Elite Telecom give you some expert tips and advice on managed IT for your business. Is it secure? How can your business make the most of the 'cloud' without facing some of the worries?
  • Intelligent Call Queuing alleviates playoff pressure

    By Andrew Turton - Thursday, 7th May 2015

    Reduce Playoff Pressure with Intelligent Call Queuing
  • Elite Telecom Secures £20 Million in Funding for Acquisitions War Chest

    By Guest Author - Thursday, 7th May 2015

    To support its search for strategic acquisitions in 2015, Elitetele.com has secured £20 million in funding from Lloyds Bank Commercial Banking. With a seasoned track record in acquiring businesses and ensuring successful exits for owners, the funding provided by the bank’s Manchester Mid-Markets and Strategic Finance teams will aid Elitetele.com’s ongoing search for businesses to complement its continued growth in the telco, IT, PBX and connectivity sectors.
  • A buyers guide: Mergers and Acquisitions

    By Matt Newing - Thursday, 7th May 2015

    With scaled up deal sizes and increased win rates now accelerating business growth, companies are developing an appetite for even faster expansion through acquisition. In fact, global mergers and acquisition activity reached £2.25 trillion in 2014, the highest number since the financial crisis. However, where some have succeeded, many have failed.