Business Continuity and Disaster Recovery
Elite Telecom offers disaster recovery and business continuity on a purely bespoke basis, meaning that instead of having set products we prefer to protect your business by pre-empting risk and putting the appropriate actions in place.
We know how important it is to plan ahead, and in a climate where we are seeing increases in natural disasters it is crucial that we reduce business downtime.
We know no two businesses are the same and take a totally personal approach when working with you on your disaster recovery plan. Elite's disaster recovery solutions can fully protect your business IT and communications from loss of service with the following services which can be tailored to your exact needs:
If your phone system or lines go down, you simply contact the line provider and divert to your bespoke call plan, which instantly transfers to your pre-determined numbers. You can also choose an instant divert to a network IVR that has a pre-determined call plan, equally you have the option to play emergency messages to callers and keep them updated.
Elite’s IVR packages come with a switch module which entails pre-defined routing in the event of an incident. If you have multiple sites for example and one goes down, you can simply login to the IVR and reroute calls to other sites without your customers knowing any different.
Call Centre Solutions
Our disaster recovery planning for call centre solutions involves adding more permission to control aspects of current services. For example, we can provide a web based portal that shows all of your non-geographic numbers, these can be easily rerouted in bulk in times of need.
We cover your data with virtual storage and back up all housed within a highly secure and reliable data centre which means if you lose your hardware on site, we still have your data stored virtually on our servers making for rapid retrieval of data.
We implement features that allow your staff to work from any location which means if employees are unable to get to work or your office environment is disrupted, they can still log in and work at home just as if they were in the office.
Hosted/Cloud Based Services
Your hosted phone systems can be accessed from anywhere via a desktop or mobile device, removing any risk of damage to physical equipment. Migrating parts or all of your business to the Cloud means there is no hardware sat on your premises, eliminating the time or expense taken to replace or repair it.
Unified communications solutions allow you to keep your data and communications tools safe in a virtual environment with an autofailover option which transfers your important information to another data centre should disaster strike. With virtual disaster recovery, your recovery time is significantly reduced minimising any impact to your business and reputation.
A large part of business continuity planning comes down to risk assessment - the better prepared you are, the more chance you have of surviving. In a first consultation, a DR specialist will assess your business and calculate all the potential risk areas, then we'll work with you to put bespoke plans and solutions into place and ensure you know what to do if something ever goes wrong.
- Seamless reroutes of all incoming telephone calls
- Landline calls diverted to pre-determined numbers
- It allows calls to be routed over the internet
- Minimum down time on customer contact
- Protection of the service for your existing customers, helping you to inform them of any issues
- A detailed disaster recovery analysis and contingency plans for all disasters
- Widest range of disaster recovery products to combine on one perfect plan
- As each DR plan from Elite is individual to you, if you need something taking out or adding in, we are always happy to oblige
Delivered through professional one to one consultations with our experts our disaster recovery solutions are driven by your business needs. Our expert team will work closely with you to create your business continuity plan and train you on deployment. You will be given dedicated access to your own Account Manager and Elite’s UK based customer services, faults and billing teams. No matter how many DR products your plan contains, you will only ever receive one easy to understand, monthly bill.
For more information on how to implement your own bespoke disaster recovery plan contact Elite Telecom now.
BUSINESS CONTINUITY SOLUTIONS FROM ELITE
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