Over recent years unified communications (UC) has become a buzz word in the telecoms industry and with businesses forever looking to do more with less it’s easy to see why.
What is Unified Communications?
The term unified communications has many definitions, if you asked five individual telecoms experts what they think UC is you would probably get five very different answers. To put it simply unified communications allows for one message to be sent via one medium and received via another, it is basically cross platform communication.
At Elite Telecom as the UK's leading unified communications provider we define unified communications as ‘communications integrated to optimise business processes’. However, we don’t like to get too hung up on the definition, instead we focus on the results and benefits of implementing a unified comms solution.
At Elite we believe communication is about breaking down barriers, in its simplest form a telephone allows two or more people to communicate in real time when they’re not together. As the number of ways to communicate continues to expand, such as mobile phones, computers and instant messaging, the goal of unified comms is to break down these barriers to ensure that people using different devices, media or forms of communication can still communicate to anyone, anywhere at anytime.
The idea behind unified communications is to streamline and create efficiencies within businesses in terms of productivity and processes allowing companies to cut costs and earn more revenue giving greater profits.
The amount of business done on the move is forever increasing, coupled with the rise of the mobile workforce and an increase in home workers, one of the biggest benefits of a unified communication service is the ability to communicate with anyone, no matter where they are.
- Integration between data and voice communications
- Business process integration
- Real-time interface
- Presence – know the availability of other users
- Click to dial features
- Collaboration between co-worker, business partners and clients
- Breaking down barriers to allow you to contact anyone, anywhere, at anytime
- All your services consolidated onto one monthly bill
- Scalable to grow as your business does
- Creates efficiencies within your business
- Resiliency and inbuilt Disaster Recovery
Will Unified Communications Benefit your Business?
You might think that unified communication solutions are only viable for large corporate companies such as the FTSE 100 or the Global 500 companies, but this is not the case. A small firm with a single office can still reap the benefits of a unified communications system even if they can all speak to each other across the room.
SMEs have the same communication capabilities as large enterprises and should be looking to create efficiencies and improve processes wherever possible to cut costs and in turn increase profit. In order to operate effectively and be competitive communications must be slick and readily available.
Another benefit of a unified communication solution is that it’s quick and easy to install so it doesn’t matter if you’re an SME with no IT department. If you chose to use VoIP with fixed mobile applications as part of your UC setup you could cut your phone bills by up to 46%.
Unified communication platforms are often viewed by smaller companies as ‘big business communication systems’ and are perceived to be out of their price range, but this is not the case. Unified communication services can be tailored and customised to the customer’s exact needs to fit your budget, it is not a one size fits all solution.
Make Elite Telecom your Unified Communications Provider
At Elite Telecom we believe in treating our customers as individuals and unified communication services are prefect for this. We tailor your UC solution to fit you, your needs and your business so that you get exactly what you want from it.
You can also take advantage of our dedicated account management and customer service teams who are on hand to help you implement, design and develop your unified communications platform. Not only that, no matter how many services you include in your UC package you will only ever receive one easy to understand monthly bill.
To find out how a unified communication package could benefit your business call Elite Telecom today to speak to one of our specialists.