Increased Efficiency Solutions
In today’s competitive market, businesses face increased pressure to be more productive and efficient. This is why you need a provider who will be able to deliver a quality service, as effectively as possible. With shrinking budgets, yet often same service level agreements, getting the most from your staff with smarter operations is a key concern for many of our customers. With Elite you can receive immediate cost and resource efficiency savings by implementing unified communications (UC), intelligent IVR, call queuing systems, cloud hosting, VoIP based solutions and SIP trunking, which alone can help lower telecom expenses by up to 70%.
One of our customers, major appliance brand, Indesit, experienced these benefits first hand. As a business that required customers to be able to call one number but be put through to their local branch, they wanted to abolish calls being routed through head office. With this, we provided them with a one number solution that allowed the system to detect the caller’s geographic location, and quickly route the call to the customer’s local store resulting in high level efficiency for both customer and company.
Another of our customers, SolarKing UK, received thousands of enquires and leads over the phone, the majority being sales related. However, SolarKing previously had no way of monitoring the quality of these calls and were looking for a product to offer them the insight they needed. This is where our call recording software provided the perfect solution. After implementing this product, SolarKing UK can now record all incoming calls and by using a hassle-free web-based search engine to locate and play back calls, SolarKing can use company data, and their staff, much more efficiently. SolarKing is now able to react more quickly to incoming sale enquires, therefore increasing their conversion rate.
If you’d like to find out more about our efficiency enhancing solutions simply get in touch with one of our Elite agents today and we’ll be happy to help.
Unified communications allow you to have one streamlined and easy to use package solution, meaning all your services are consolidated onto one monthly bill, for improved cost transparency and control
Seamless solution which fits into your existing infrastructure making lighter work for IT teams and with easy to use utilities; we can cut your maintenance time by up to 75%.
We can immediately reduce cost and resources by implementing an effective UC solution
- Seamlessly and more rapidly direct your customers to the most relevant agents for maximum resource efficiency and enhanced customer service
- Variety of solutions including intelligent IVR, call recording, our Elite IQ call queuing system and many more
- Employees are able to communicate across multiple devices at any time of the day with a range of enterprise grade, feature rich communication applications
- Communication across varying site locations both locally or globally
Utilising features from Elite’s hosting and phone systems such as voice, video conferencing and more, your business can drive down decision making times and speed up vital sales approval times, acting as the catalyst to your growth.
Our unified communications solutions boost the productivity and efficiency of your staff by enhancing the desktop tools they need to better reach colleagues, clients, vendors and partners.
If you are looking for a call solution to make your business more efficient we provide a host of sophisticated phone solutions.