Travel Sector Solutions
With customer experience at the heart of your travel business’s success at Elite we’re committed to offering a whole host of telecoms solutions to give you the platform to provide the best level of service. Shortlisted for the UC SME Solution of the Year Award at the Comms National Awards, if you’re looking for a unified comms specialist that can transform your travel business, Elite are your number one provider.
With a catalogue of big brand travel companies under our belt from Monarch Airlines, STA Travel, Air France, On The Beach, Ebookers, Wendy Wu Tours and many more, we have unrivalled experience within this sector. Understanding your key concerns within the travel sector, from customer service, productivity and mobile convergence, we have developed a range of solutions that will help you overcome these everyday obstacles.
Traditional face to face communication is no longer enough to satisfy your customer demands; the modern consumer expects instant resolution and self-service capabilities that are convenient for them, no matter their location or time of day. With our range of cloud technologies we can provide your travel business with the communications solutions that will integrate your email, voice, text, web chat and social media to create a centralised environment of your customer and business information. This ensures all your agents can act as one unified business regardless of office or agent location. This always available culture within your travel business will not only enhance productivity and support mobility but allows you to offer the personalised customer care that guarantees you the retention figures you need to succeed.
If you’d like to find out more get in touch with Elite Telecom today and see how our telecoms solutions could transform your business.
Easily scalable, our hosted telephony options can be deployed as and when you need to, eliminating the need for redundant hardware, space and resource, lowering your capital and operational costs.
Replacing ISDN lines with cost effective, IP alternatives you can enjoy more collaborative multi-site offices to work towards a globalised company.
High availability and failover options to ensure that no matter what glitches and outages strike your business, you and your customers are never at a loss.
- Software alternatives that mean your business can enjoy a telephony solution that never dates.
- Feature rich, sophisticated voice solutions as part of your telephony package.
- Intelligent IVR to seamlessly route your customers to the appropriate agents for super-efficient call handling.
- High availability and fail-over options.
- Range of cloud technologies.
- Integrated communications solutions, including email, voice, text, web chat and social media.
We specialise in integrating your telephony and IT into one cost effective and feature rich solution.
At Elite we also provide premier, reliable and secure connectivity solutions to enable your travel operator to supply consistent responsive and proactive customer care.
We can help you the competitive edge you need and ensure you never miss a booking opportunity, both of which are key to driving your growth.