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Elite Telecom Hosted Contact Centre

Hosted Contact Centre Solutions

Would your business benefit from greater real time control of your Contact Centre campaigns, agents and IVR call flows? At no extra cost? Your Contact Centre is critical to your business success. As your customer service expectations increase, so does your need for innovative technology solutions.

Elite blends advanced cloud Contact Centre innovation and state-of-the-art features with the resilience and scalability of our core network; giving you flexibility and peace of mind. With our advanced features, no capital expenditure and a single solution to deliver all the features you need, Elite’s Hosted Contact Centre solution is perfect for any centre with 20-250 agents.

A Hosted Contact Centre from Elite can meet every one of your Contact Centre challenges and gives you the chance to take advantage of a commercially attractive, truly innovative, outbound or blended multi-channel, cloud-hosted service.

Trusted Cloud Innovation

Trusted Cloud Innovation
With you will have complete peace of mind, knowing that our solution is hosted in Elite’s core network with 99.999% availability.

Single Solution

Single Solution
Elite can deliver all the features you need to run an Inbound or Outbound Contact Centre under one highly competitive licence price. Receive financial clarity from day one and don’t pay any more for communication channels, reports, change requests or service costs.

Quick Set Up

Quick Set Up
Your Hosted Contact Centre can be implemented in no time at all; so you’ll soon realise the value of new features, new channels to market and new commercial terms.

Virtual Contact Centre

Virtual Contact Centre
With greater operational flexibility, your agents can access the same features from any location – head office, home central Contact Centre, remote working; all you need is a PC, phone and data connection.

Advanced Features

Advanced Features
Access all the features you need to run an Inbound or Outbound Multi-Media Contact Centre, from a single solution. All the features are accessed via a secure, simple to use web portal – no new hardware or software downloads required.

Operational Resilience

Operational Resilience
No longer will you need to choose between cloud innovation and operational stability – Elite’s Hosted Contact Centre delivers both. Giving you a competitive edge and enabling you to adapt to changing business conditions.

  • Advanced Inbound Features- sophisticated IVR, skills based routing, script builder, smart queue-buster features, automated call-back, real-time wallboards, rapid scalability, screen popping and voice recording
  • Advanced Outbound Features – advanced predictive and preview dialler that includes lead management tools, campaign and script editor capabilities, voice recording, screen pop and agent whisper
  • Simple Multi-channel- with 30% (and growing) of all customer interactions done via telephone, managing multiple channels is critical for Contact Centres. HCC makes it simple with support for email, SMS, and chat
  • Multi-deice real-time, scheduled and historical reporting- standard and customisable reports delivered in real time to wall boards, desktop, mobile or tablet devices
  • Rapid disaster recovery at no extra cost- a live disaster recovery capability that can be accessed by agents from any location with a secure internet connection

We are committed to meeting and supporting the communications needs of all of our customers, whatever their size. That’s why we’ve been investing in the newest cloud-based technology to make sure you can benefit from the growing hosted communications market. We’ve got an extensive product portfolio to meet your business needs, and  our superior support team and your dedicated account manager can make sure your service runs as smoothly as possible.

Get all the features you need with one licence, for one competitive price. There are no hidden costs for extra modules, features or services, plus there’s no capital expenditure required