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Telephony Solutions

Effective communication is one of the most important aspects of any business, whether that be internally within your business or effective contact between you and your customers and clients. This is why at Elite Telecom we provide a full range of telephony solutions to enhance and streamline your communications at every level.

As the UK leading specialists in the supply, installation and maintenance of business phone systems, whether you are an SMB or are a large scale call centre, we can keep you connected and communicating effectively at all times. With a variety of products to suit your needs we can provide your business with call queuing, call recording, IVR, on-site and hosted phone systems, VoIP, telephone numbers and traditional ISDN lines.

Working with baby superstore, Kiddicare, they came to Elite experiencing peaks and troughs in their call pattern and were unable to cope with busy call periods. As the peaks and troughs varied so greatly, it was detrimental on the business financially to hire new staff just for unpredictable busy periods. With this, Kiddicare turned to Elite for assistance for a solution that would enable them to answer all calls without the need to increase overheads.  After implementing our call queuing they found they had a significant improvement in both staff morale and customer satisfaction. Calls are now dealt with faster and more efficiently, meaning less complaints and happier customers and staff.

Telephony

YO! Sushi came to Elite Telecom facing the challenge of doubling its entire business operation but wanting to keep costs low. The company faced ageing limitations with its old phone system and wanted to deploy a feature rich, scalable system without increasing overheads. Elite Telecom successfully rolled out a sophisticated IP network to all restaurants. This scalable solution had the ability to be configured as an inbound call centre to centrally handle of all YO! Sushi’s home delivery orders. YO! Sushi had originally used an outsourced call centre to handle telephone orders, but the costs were very high. These benefits allowed YO! Sushi’s staff to be more available, allowing regional managers to hold ‘virtual meetings’ using the conferencing facility and completely negated the need to them to outsource the ‘take-away’ business calls by implementing its own call centre, saving money and increasing customer relations.

If you’d like to discover more about our range of telephony solutions simply give us a call today and a member of our team will be happy to help.

Lower Costs

Lower Costs
With the advancements in VoIP technology a lot of businesses are making the most of the lower TCO and evasion of on-going costs associated with traditional telephony services

Substantial ROI

Substantial ROI
Statistics show that call centres using Elite IQ can expect a return on investment of at least 300%

Offsite Hosting

Offsite Hosting
Elite Plus Talk is the perfect failsafe, flexible and cost effective phone solution for small and medium sized businesses hosted offsite in or secure and resilient datacentre

  • Referred to as the ‘Rolls Royce of call queuing’, another of our self-developed products, Elite IQ is our very own feature rich, intelligent call queuing system
  • Call queuing
  • Call recording
  • IVR
  • On-site and hosted phone systems
  • VoIP
  • Telephone numbers
  • Traditional ISDN lines

As the UK leading specialists in the supply, installation and maintenance of business phone systems, whether you are an SMB or are a large scale call centre, we can keep you connected and communicating effectively at all times.

As a leading telephony provider, we’re always at the forefront of technology which is why, after listening to the needs of our customers we developed our very own Elite Plus Talk hosted phone solution. You won’t find the intelligent call queuing system anywhere else.