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Holy Cross College Case Study

Holy Cross College SIP Trunking Case Study

Holy Cross is a Sixth Form and University Centre in Greater Manchester that attracts students from across the country due to its reputation as a college of excellence.

The Challenge

  •   A scalable solution that can deal with high call volumes at peak times of the year
  •   A solution that allows for lower volumes of calls not in peak times

The Solution

  •   Elite Telecom provides Holy Cross with a SIP solution. Session Initiation Protocol (SIP) is a VoIP service that connects an organisations' private telephone system to the public telephone network via the Internet.
  •   SIP was a much more flexible solution to fit in with peak times, rather than having to physically install and uninstall expensive copper lines.

The Results

  •   More trunks during peak times means manageable calls - Students rang in on the main number, on the existing digital lines, while staff had 10 shiny new SIP trunks to ring out on.
  •   Completely optional contract and no obligation - The college had the option to be in a contract for the SIP for just one month, however, the rental on the 10 SIPs was minimal so they decided to keep them on the system ready for the 2012 results.